Customer reviews
Customer: keith savage
10-May-2012
Customer Rating: 4/5
Good Location, nice bedroom but Breakfast selection and service could be improved the staff did not ssem to be able to cope which led to things i.e plates being unavailable.
Hotel Response:
Dear Ms Savage. Thank you very much for letting us know your inconveniences regarding your stay at the Hotel Atlántico and we appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort the problems with the breakfast have caused and please make sure that your comments have been passed onto the appropriate department for corrective action. Your feedback is a vital part of our business and help us to improve the service we offer guests in our hotel. On the other hand, thank you for the high score and for your comments about our location and bedroom. We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to be of service to you again on some future occasion. Faithfully yours, Eva García-Assistant Director
Customer: Anonymous
10-May-2012
Customer Rating: 5/5
A perfect location for walking to restaurants and all the sights. The staff were extraordinarily helpful from arrival to departure, attentive and ready with helpful advice. The hotel has been refurbished to the highest standard. Breakfast was excellent value at 9 Euro. Rooms to the front might be noisy, but room 810 to the side on the eight floor was perfect. (Thanks!) I would recommend this hotel to young and old alike it is a true gem in the heart of Madrid
Hotel Response:
Dear Guest. Many thanks for your comments regarding the location, the services and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva García-Assistant Director
Customer: Anonymous
9-May-2012
Customer Rating: 5/5
We very much enjoyed our stay at the Hotel Atlantico. The location on the Grand Via was very central and we were pleased that the room was quiet and that no noise could be heard at night. The room and bathroom were extremely comfortable and clean. A bonus was the lounges on the top floor, outside terrace and tower with views across Madrid. We spent down time here reading with a coffee or drink. There is also a very good breakfast room. The staff were professional, courteous and helpful in all matters including suggestions for restaurants. Our only suggestion is that it would have been helpful to have a sign on the desk that it was a public holiday on 1st May as it affected the opeing of many attractions and its easy to miss these sorts of details when travelling. We highly recommend this hotel and would happliy return.
Hotel Response:
Dear Guest. First of all thank you for this wonderful review. Thank you for your kind words and consideration. It is our pleasure to have served you. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. Thank you also for your remarks with reference the holidays in Madrid. Thank you very much for this suggestion, helping us to constantly increasing our standards. It is our pleasure to have served you. We look forward to your next visit. Best regards. Eva Garcia Assistant Director
Customer: Robert Downey
9-May-2012
Customer Rating: 5/5
New visitors from U.S. Stayed in three hotels in Spain. Hotel Alantico was by far the best. Service, smiles, quiet sleep, very clean, good food. English speaking counter help. If I return to Madrid, this is the hotel I will stay.....Bob Downey, St.Louis, Missouri.
Hotel Response:
Dear Mr.Downey from Missouri. Thank you for your recent visit to the Hotel Atlantico. I appreciate your mention about our hotel has been the best in Spain you were lodged and your mention about the hotel staff . We look forward to welcoming you back again in the near future. Sincerely, Eva García-Assistant Director
Customer: Anonymous
9-May-2012
Customer Rating: 5/5
The Atlantico was perfect for for stay in Madrid. Great location, very helpful and congenial staff, and nice, updated rooms. The only surprise was car access since there is no parking for unloading but that's not unusual in a downtown hotel. There is a parking garage close by. I recommend the Atlantico.
Hotel Response:
Dear Guest. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. You are right, since we are located just in the city center we have not a private parking garage, but yes we have a public parking close to the hotel. We hope you will come back and see us again soon.Thank you for your recommendations. Sincerely, Eva García-Assistant Director
Customer: Kshama Pawar
9-May-2012
Customer Rating: 4/5
My stay at Hotel Atlantico was fantastic. Most of the staff was good to me and helped me with directions and general information whenever needed (especially Carmelo). Also, the Rooms were clean and amenities were fine as well.
Hotel Response:
Dear Guest Pavar. Thank you for posting your review here and for your business. We are happy that you had a fantastic experience with us. I will let Carmelo know how much you appreciated his efforts. Thanks again. Hope to see you soon. Warmest Regards, Eva GArcía-Assistant Director
Customer: Stephen Hassell
8-May-2012
Customer Rating: 5/5
Perfectly positioned in the heart of Madrid, excellent, large rooms, very comfortable, very nice decor. Lounge and bar areas with terrace are very comfortable and tasteful. Loved our stay here.
Hotel Response:
Dear Mr.Hassell, Thank you very much for your lovely comment. We are very pleased to read that your stay was excellent and comfotable and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city. We really hope there'll be another chance to have you all here soon. Best regards, Eva García-Assistant Director
Customer: BERNIDO LIU
6-May-2012
Customer Rating: 5/5
Our 2nd stay in the same hotel this year! Love the location.. very accessible and near the Metro. Staff warm and helpful and good breakfast! Will definitely chose this hotel next time we're back in Madrid!
Hotel Response:
Dear Mr.Liu. Thank you for your review, obviously you have stayed with us previously and it is so pleasing to know that you and your family enjoy being with us. I am very pleased that you found the location to be easy access to all areas of Madrid. Thank you for mentioning the service and the breakfast that we offer here at the Hotel Atlantico. I guess we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director Eva García
Customer: Jim Mitchell
4-May-2012
Customer Rating: 5/5
I have stayed at the Hotel Atlantico many times over the past 5 years and it is always my first choice when staying in Madrid. The staff are always very professional, friendly and helpful. The hotel is maintained to a very high standard. I highly recommend it.
Hotel Response:
Dear Mr. Mitchell.Firstly thanks for trusting the Hotel Atlántico since more than 5 years. Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words and recommendation. We endeavour to offer a positive experience for all of our guests. It has been a great pleasure to have you staying at Hotel Atlántico during this time and we look forward to welcoming you for at least other five years more. Warmest regards,Eva García-Assistant Director
Customer: Anonymous
3-May-2012
Customer Rating: 4/5
My room on the 8th floor was spacious and quite quiet. The bathroom was large-2 sinks, bidet, toilet and tub with shower. Everything was well maintained. We loved the terrace! It would have been nice to have more selection on the menu. Breakfast was not elaborate but certainly substantial and the breakfast room was very pleasant. We spent 8 nights at this hotel and we were very satisfied.
Hotel Response:
Dear Guest, thank you very much for your great feedback, it is much appreciated. We are more than pleased to hear that you enjoyed the 8 nights spent at the Hotel Atlantico and we look forward to the pleasure of welcoming you back. Warmest regards, Eva García-Assistant Director
Customer: Luigi Ferrara
1-May-2012
Customer Rating: 5/5
This was bought as a Christmas present from our children as they do every year to differsent countries. The warmth of the staff was exceptional and the hotel is one of the cleanest hotels I have ever visited, nothing was a problem for anyone. Although not a huge hotel this serves only to the benifit of their clients. I would highly recommend this hotel, it's location in the Madrid is a huge bonus as all attractions are close by and could be visited on foot. Thank You to all at Hotel Atlantico
Hotel Response:
Hello Family Ferrara. I am delighted to read that you and your children enjoyed your stay with us. We do appreciate all the great comments about the cleaning! Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
Customer: Henri Vanstraelen
30-Apr-2012
Customer Rating: 5/5
It was a very good hotel with a perfect location, a large and very clean room, friendly staff, extensive breakfast, nice bar with very friendly barkeeper.
Hotel Response:
Dear Mr.Vanstraelen. Thank You for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about our location, large and cleaning room, friendly staff, incluced the barman, and breakfast. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director
Customer: Bo Dupont
30-Apr-2012
Customer Rating: 5/5
We had a quiet, large room with balcony at 7th floor, facing a side street and view of Madrid. Central location in walking distance to museums, restaurants gardens and shopping. Great, and inexpensive breakfast and helpful staff. Overall a delightful experience. INGE and BO, NY.
Hotel Response:
Dear Mr and Mrs Dupont. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed the room with views, the breakfast, very important for us, and the location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
Customer: Anonymous
29-Apr-2012
Customer Rating: 5/5
Great hotel. Wonderful location. Amazing terrace up on top with a lovely bar, too. Will definitely recommend to friends & family.
Hotel Response:
Dear Guest. Thank you very much for your lovely comment. We are very pleased to read that that you have enjoyed our terrace and bar, included the central location which we know how important is to make easier visiting the city. Thank you also for your recommendations to your relatives. We really hope there'll be another chance to have you all here soon. Best regards, Eva García-Assistant Director
