Customer reviews
Hotel Atlantico Madrid
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Booking.com GUEST REVIEW AWARD |
Expedia Insiders’ Select |
Tripadvisor Certificado de Excelencia |
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Hotel guest
6-Dec-2022Customer rating:Excellent hotel and room. The location could not have been more centra and the staff could not have been more helpful. We hope to stay in this hotel again sometime in the not too distant future.
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Hotel response
Dear Guest. We are pleased you enjoyed your recent stay with Hotel Atlántico. With all the choices of places to stay in Madrid we are most honoured you choose us. Your compliments of our location and staff are very much appreciated. Thank you for taking the time to write a review and we look forward to your return. Kind regards, Eva García Assistant Director
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Hotel guest
4-Dec-2022Customer rating:My daughter and I stayed at the beautiful Hotel Atlantico for a few nights in August and I cannot say enough good things about it. The staff were so polite and helpful, from taking our luggage up, to providing us with an adaptor plug, making reservations for us, and in general being very welcoming. Our room was lovely, comfortable and luxurious, with all the amenities that we could have imagined and more! The location was perfect, the breakfast buffet was delicious, and the roof top lounge gave amazing views of the city. All of this for exceptionally good prices. I would highly recommend this hotel to anyone going to Madrid. My family and I have already booked another trip to this beautiful city and we will be staying at Hotel Atlantico. I am so looking forward to staying there again!
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Hotel response
Dear Guest. Thank you for taking the time to write a review about your stay at Hotel Atlántico and for your recommendation. We are delighted you found it to be a positive experience for you and your daugther. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return toghether with your family in your next trip to Madrid. Kind regards, Eva García Assistant Director
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Richard Brumley
30-Nov-2022Customer rating:Beautiful hotel, a great location, and very pleasant and helpful staff. We very much enjoyed our stay.
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Hotel response
Dear Richard Brumley. Thanks for taking time to post your review of our hotel. We are very happy to hear you enjoyed your stay with us. We do appreciate all the great comments about our hotel and location. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
29-Nov-2022Customer rating:Fantastic, well-located hotel in the heart of Madrid. We had a deluxe double room on the 8th floor and it was amazing. A huge comfortable bed, fantastic bathroom with the best selection of toiletries I have seen for a long time, extra blankets and pillows, and lots of other small details that made it perfect for us. The staff were all lovely and helpful, and we would like to mention Arturo and Rocio who work in the 9th floor bar. They were both fantastic, and thanks to my husband teaching them how to make a pot of English tea, they are both experts now! The hotel has a terrace on the 9th floor where you can sit outside and look at the lovely views of the city and have a bottle of wine or other drinks. You can go up the stairs from the main terrace to a round observation tower where the views are even better. You can get free tea or coffee any time as there are no facilities for this in the bedrooms. All in all, we had a wonderful stay (5 nights) and will definitely be staying there again if we go back to Madrid. Thank you to everyone at Atlantico for helping to make our first visit to this city so memorable.
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Hotel response
Dear Madame. Thank you for your in-depth review of The Hotel Atlantico. We are very glad that you have had a pleasant stay at Hotel Atlantico and enjoyed your 5 days with us. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. I will let Rocío and Arturo know how much you appreciated their efforts. They are really happy with your tea English Class. It is always gratifying to receive a positive feedback. It has been a great pleasure to have you staying at Hotel Atlántico and we look forward to welcoming you back soon. Warmest regards, Eva García-Assistant Director
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Robert Kudja
16-Nov-2022Customer rating:We are extremely happy we chose to stay at Hotel Atlantico. We got there earlier then expected and to our surprise our room was ready at 7 am in the morning. The staff is friendly and very attentive. We spent a few nights at the bar on the ninth floor and had great conversations with the staff and guests. The rooms are spacious and well decorated. The location of the Hotel is outstanding. I would just like to say again how great our stay was.
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Hotel response
Dear Robert Kudja, Your compliments of the Hotel Atlántico are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Thank you also for your mention about the hotel staff. I have shared your kind words with them. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return. Kind regards, Eva García-Assistant Director
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