We arrived to the Hotel prior to check in time from an 18 hour travel time. The receptionist was very accommodating and allow us to check in earlier.( I apologize I didn't take his name) But everyone at the Front desk were very courteous and professional. The room and amenities were as expected, extremely clean and well illuminated, didn't like the pillows much, but that is my personal opinion, they were not bad by any means. Our room was cleaned by marina and Aracely? and they were perfect about cleaning the room to detail, we loved the convenience of the mini bar and also the extra service to have someone to our room to do a required COVID test for traveling, kudos to the Front Desk again!!!. We also enjoy the breakfast buffet in the 1st floor and the wine and appetizers at the 9th floor terraza. Overall a great experience, we'll be back soon enough to enjoy your hospitality again. All the best.