Customer reviews
Hotel Atlantico Madrid
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Booking.com GUEST REVIEW AWARD |
Expedia Insiders’ Select |
Tripadvisor Certificado de Excelencia |
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Hotel guest
13-Sep-2019Customer rating:Staff was helpful and friendly. Good location.
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Hotel response
Dear Guest. Thank for your nice review. I have shared your kind words with our staff. I am so happy you enjoyed your time with us. We hope you get to make it back to see us sometime soon. Best regards, Eva Garcia-Assistant Director
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Hotel guest
10-Sep-2019Customer rating:A beautiful hotel in the perfect location in the heart of Madrid.
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Hotel response
Dear Sir. Thank you for telling us about your recent stay at the Hotel Atlantico. I'm delighted that you enjoyed our location directly in Gran Via street, only to a few minutes from the main sights of the city. Kind regards, Eva Garcia-Assistant
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Moises Jazan
4-Sep-2019Customer rating:Estimados Sres. quiero manifestarles mi completa satisfacción por la atención recibida durante mi estadía en el Hotel Atlántico, cada vez que me acerqué a la recepción para hacer alguna consulta, fui atendido en forma impecable, asimismo quiero recalcar que el servicio en el comedor de desayunos y la rica variedad de alimentos ofrecida, fueron de mi completo agrado, especialmente el toque personal de doña Carmen en su atención a los clientes. Si no les anoté la calificación de 5 puntos, es porque en la ducha de mi habitación, me faltó un asidero para sentirme seguro, creo que es muy importante para todas las edades y aún más para personas mayores, tener un apoyo mientras se usa la ducha, dicho sea de paso la ducha y el baño estaban muy bien equipada, todo limpio , reluciente y estético. La habitación era espaciosa y bien equipada, con un solo pero, muy ruidosa por dar a la Gran Vía. Para terminar, quiero reiterarles mi agradecimiento por la atención recibida y tengan la seguridad de que recomendaré vuestro Hotel a mis amigos y familia, (fue un hijo mío, que pernoctó allá quién me lo recomendó). Reciban los saludos de mi esposa y míos, muy atentamente Moises Jazán
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Hotel response
Estimado Moises Jazan. Muchas gracias por sus amables comentarios, pero también por sus interesantes sugerencias. El personal del hotel está encantado de leer su comentario por sus elogios hacia todos los departamentos y en especial la Sta. Carmen por su mención específica a su atención. Asimismo le agradecemos sus sugerencias, las cuales nos ayudan a mejorar nuestros servicios, en concreto su comentario con respecto al agarradero en la ducha. Nos es grato saber que el tamaño de la habitación fue de su agrado y que la limpieza le pareció reluciente. Con respecto al ruido, tenga en cuenta que aunque las habitaciones estén muy bien insonorizadas, estamos situados en el corazón de Madrid, en la calle Gran Vía, la más transitada de la ciudad. Pero disponemos de habitaciones interiores más tranquilas, si lo desea. Finalmente agradecemos sus recomendaciones a amigos y familiares y esperamos que en breve nos visite de nuevo y esta vez obtener un 5 en su puntuación. Un cordial saludo desde el Hotel Atlántico, Eva Garcia-Assistant Director
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Hotel guest
1-Sep-2019Customer rating:I was pleased with hotel, my first stay and would return. It is a good quality hotel, located in a central location where one can easily do lots of walking to enjoy the sights and easy transportation to airport. I do not eat buffet breakfast and asked for continental, cereal, juice and fruit with coffee. I felt I did not need to pay 12 euros rate for food I did not eat. The hotel person in lobby reduced the rate of euros 6, after first 2 days. My room was spotless and had everything I needed. Thank you.
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Hotel response
Dear Guest, Many thanks for your comments regarding the hotel and location. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva GArcia-Assistant Director
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Gerardo Montalvo
1-Sep-2019Customer rating:One of the BEST hotels you are going to find in the Heart of Madrid . Excellent location , competitive price , very nice & clean rooms , super professional staff (always willing to help and assist every guest with a smile) . We recommend this place ,with no doubt , to everyone who want to visit Madrid . You won't be disappointed .
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Hotel response
Dear Gerardo Montalvo.Thank you so much for your wonderful feedback and your recommendation. I am delighted you consider the Hotel Atlantico on of the best hotels in Madrid due our location, value, rooms and cleanliness. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Zeljko Buncic
1-Sep-2019Customer rating:I have been very happy with everything that I have experienced staying with you. Very well maintained hotel, great service, great people, housekeeper Vicky was excellent, front desk team as well, all of them are your huge asset and thanks very much to all of you. I plan to be back again to your hotel.
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Hotel response
Dear Zeljko Buncic. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia-Assistant Director
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Alison Malkin
4-Aug-2019Customer rating:I have recently posted the following on Trip Advisor: This is a small 100 room hotel on the Gran Via. A wonderful location from where one can walk anywhere: to the Prado, all the plazas, the Royal Palace. The Metro is close by and all the street musicians are just minutes away. The hotel rooms are larger than we expected with a marbled large bathroom. All the toiletries needed and extremely soft and bath sheet sized towels. There is a safe in the closet which was a nice touch. All the staff were pleasant and kind and the hotel is somewhere we would love to return. Thank you for an incredibly luxurious time!!
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Hotel response
Dear Alison Malkin. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location, in the heart of the city, the room with details and amenities and the safe, very important for us. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Hotel guest
29-Jul-2019Customer rating:Excellent staff and room. Noises from other rooms however could be heard at times. Otherwise, very comfortable, clean rooms. Excellent location, very close to a subway station.
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Hotel response
Dear Guest, Many thanks for your comments regarding our location, comfort, cleanliness and your mention of the hotel staff. I have shared your nice words with them. Your feedback is a vital part of our business and it is through your constructive comments regarding the noise that we are able to improve the service we offer guests in our hotel. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Hotel guest
25-Jul-2019Customer rating:Helpful and courteous staff with good command of English. Clean, well kept room and good furnishings. Room size is good for European market. Location is very convenient to El Corte Inglés, restaurant and public transportation. Lots of shopping options. Breakfast is adequate, the capuchino from the machine is good. The staff is very helpful. Will stay here again when in Madrid.
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Hotel response
Dear Guest. First of all thank you for this wonderful review. Thank you for your kind words and consideration about our cleanliness, room size, location and breakfast. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Best regards. Eva Garcia-Assistant Director
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Hotel guest
19-Jul-2019Customer rating:4 star hotel but 5 star service from the reception to carmen in the bar and margarita who serviced the room. Lovely comfortable room
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Hotel response
Dear Guest. I and my staff appreciate your kind words, specially Carmen and Margarita. They will be glad to hear they made your stay easy. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Eva Garcia-Assistant Director
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Hotel guest
16-Jul-2019Customer rating:The food and beverage staff were highly professional and made our stay enjoyable. Staff interaction with the family was great, they provided great insight into local eateries that provide great service and are family friendly.
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Hotel response
Dear Guest , Many thanks for your comments regarding the staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. Kind regards, Eva Garcia-Assistant Director
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Julian Ruiz Gonzalez
16-Jul-2019Customer rating:Clean, good service and attentive staff
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Hotel response
Dear Mr.Ruiz, Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about our service, clenaliness and staff. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director
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Hotel guest
12-Jul-2019Customer rating:We are extremely satisfied with both the hotel and staff
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Hotel response
Dear Guest. Thank you for your nice review. I have shared your kind words with our staff. I am so happy you enjoyed your time with us.. We hope you get to make it back to see us sometime soon. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
4-Jul-2019Customer rating:The hotel is elegant, clean, and in the best location. However, the breakfast begins at 7:30 a.m. which is too late for many tour programs and the choices for food is very limited. Except breakfast, everything is excellent!
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Hotel response
Dear Guest: Thank you for your nice words with reference your stay at our hotel Hotel Atlántico. We really appreciate your kind comments about our location and cleanliness. Your suggestion about the breakfast timetable will bear in our mind in the future in order to improve our quality and services for our guests. We look forward to your next visit. Best regards, Eva Garcia-Assistant Director
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Hotel guest
27-Jun-2019Customer rating:The room was excellent, quiet as requested large and comfortable. The staff at the front desk was friendly and helpful. Also, the bar man in the upstairs lounge, Lindo, had great recommendations for restaurants. The Atlantico is a bit expensive, but worth it in my opinion.
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Hotel response
Dear Guest. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed the room and your stay have been comfortable. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Hotel guest
23-Jun-2019Customer rating:Excellent staff, excellent rooms
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Hotel response
Dear Guest. Your review was a pleasure to read thank you, it is always great to know that we have met all expectations, specially rooms and staff. Best regards, Eva Garcia-Assistant Director
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Hotel guest
20-Jun-2019Customer rating:A beautiful hotel with very helpful staff! Many thanks for another memorable stay at historic Hotel Atlantico Madrid.
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Hotel response
Dear Guest. Thank you for choosing the Hotel Atlántico again during your visit to Madrid. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the hotel and staff. Our team was especially delighted to hear that you had a memorable experience, as was I. Warmest regards, Eva Garcia-Assistant Director
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Ima Placeres
15-Jun-2019Customer rating:Hotel Atlántico es un hotel perfecto! Excelente localización, el personal muy amable, y la habitación muy cómoda y agradable. Todo en la habitación luce nuevo y muy bien cuidado. La habitación tiene todo lo que necesitas y mucho espacio de superficie para ponerlo todo. La cama muy cómoda Con 3 almohadas para cada huésped. Cuando regrese a Madrid, volveré a hospedarme en El Atlántico.
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Hotel response
Estimada Ima Placeres. Gracias por su amable comentario y por su máxima puntuación. Estamos encantados de saber que su estancia fue perfecta tanto por la comodidad de la habitación como por la localización del hotel y por la atención y servicio del personal. Por supuesto que le esperamos de nuevo. Un cordial saludo, Eva Garcia-Assistant Director
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Hotel guest
2-Jun-2019Customer rating:We thoroughly enjoyed our stay at the Hotel Atlantico. The room and bed were very comfortable. Breakfast selection was good. The hotel location was very good for touring Madrid and the surrounding area. Concierge Alfonso took very good care of us. We definitely recommend this hotel.
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Hotel response
Dear Guest. Thank you for your great comments and your recommendations. I am delighted to note that you enjoyed your stay with us thanks to our location, breakfast and room. I will let Oscar know how much you appreciated his efforts. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
1-Jun-2019Customer rating:Middle of the City which is exactly what we were looking for. Comfortable clean room. Nice rooftop bar to relax in the late afternoon. Very helpful staff at the front desk at all times.
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Hotel response
Dear Guest. Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable and clean and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city. Thank you also for your mention about the front desk staff. I have shared your kind words with them. We really hope there'll be another chance to have you all here soon. Best regards, Eva Garcia-Assistant Director
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Hotel guest
27-May-2019Customer rating:Very nice room and breakfast. The staff could stand to smile some more. Check out the streets behind the hotel for some nice, non-touristy restaurants.
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Hotel response
Dear Guest. Thank you very much for your review. We are glad that you have had a nice stay because the room and breakfast. We however regret that you were not entirely satisfied with the friendliness of our staff.Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guest. We hope to see you again. Eva Garcia-Assistant Director
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lou ann dent
28-Apr-2019Customer rating:Wonderful accommodations, service and location! Live the rooftop. In fact, we enjoyed so much we booked another visit as we leave Spain. We’ll be back. I’ll
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Hotel response
Dear Lou Ann Dent. Your review was a pleasure to read thank you, it is always great to know that we have met all expectations. Thank you for your last visit and we hope that the next one will be very soon. Warmest regards, Eva Garcia-Assistant Director
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Hotel guest
14-Apr-2019Customer rating:What warm helpful staff. This hotel had a wonderful location and was so helpful.
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Hotel response
Dear Guest. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Hotel guest
13-Apr-2019Customer rating:Atlantico is a fantastic location. Easy walking distance to many of the main attractions in Madrid. Very comfortable rooms and a great front desk staff to help you with whatever you need. Our room faced the street and very little traffic noise was heard but a courtyard room should be almost silent. Very good value for the price of the room and we will definitely stay here again when in Madrid.
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Hotel response
Dear Guest. Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words. We appreciate your nice comments about our location, comfort and quiet. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. Hope to see you again soon. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
9-Apr-2019Customer rating:The bed is as wide as a queen, but not as long as a queen. It was almost like it was a double turned on it’s side. When you are a person 6 feet tall or more, you need a real queen or queen. Not a shorter size bed, where your feet stick off the bed.
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Hotel response
Dear Guest. Thank you very much for letting us know your inconveniences regarding the bed size during your stay at the Hotel Atlántico and we appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort this may have caused. I would appreciate it if you would inform us about this when you make your reservation next time, so we can meet your expectations one hundred percent. We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to accomodate you again on some future occasion. Faithfully yours, Eva Garcia-Assistant Director
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Teresa Marler
7-Apr-2019Customer rating:The hotel is very convenient. The rooms are very clean and comfortable. The views from the terrace are spectacular!
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Hotel response
Dear Teresa Marler. Thank you for your nice review and your stay with us. We are glad that we were able to make your visit comfortable and convenient. We hope to see you again soon! Warmest Regards, Eva Garcia-Assistant Director
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Sheizaf Mekler
4-Apr-2019Customer rating:We had a lovely time, the hotel services are great, the location is very good, the room is clean and very nice.
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Hotel response
Dear Sheizaf Mekler. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleanliness and services. I hope we get to see you again in the near future. Best regards. Eva García-Assistant Director
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Hotel guest
4-Apr-2019Customer rating:A most comfortable and well appointed room, high quality and friendly Staff.
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Hotel response
Dear Guest. Thank you for your review and score. I and my staff appreciate your kind words and we are very happy to hear your stay has been comfortable. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Kind regards, Eva Garcia-Assistant Director
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Albert Hammond
26-Mar-2019Customer rating:Whenever we visit Madrid, we stay at Atlantico to experience the comfort, friendliness and professionalism of the hotel and staff. A special thanks to Carmen, on the 9th floor lounge who made us feel very welcome.
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Hotel response
Dear Mr.Hammond. Thank you for your review and for your recent stay. We are very happy to hear you had a comfortable stay and enjoy our staff service. Carmen will be glad to hear she made your stay easy. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
19-Mar-2019Customer rating:We enjoyed 5 nights at the Hotel Atlantico and wished we could have stayed longer. The hotel is beautiful and our rooms were spacious, comfortable and beautifully designed with good lighting and storage space. We only had breakfast there one morning because of our schedule but it was very good. The reception staff could not have been kinder or more helpful. The location is wonderful and we walked everywhere, always feeling safe.
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Hotel response
Dear Guest. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the reception staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia-Assistant Director
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Richard Kreider
19-Mar-2019Customer rating:Friendly and competent staff. Best location in Madrid.
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Hotel response
Dear Mr.Kreider, thank you very much for your kind words that are really the best compliments that a Hotel Manager can ever receive. We are all very happy that you liked our location but particularly that you enjoyed the service our staff have provided. We hope to see you again in a near future. Warmest regards, Eva GArcia-Assistant Director
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Hotel guest
28-Feb-2019Customer rating:perfect loaction. very good service
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Hotel response
Dear Sirs, Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our location and services. Best regards, Eva Garcia-Assistant Director
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yuval zakh
18-Feb-2019Customer rating:the hotel is in excellent location, the rooms are spacious, comfortable and clean, the breakfast is rich and tasty, the bar on the ninth floor is very comfortable and the stuff is polite and helpful, and we discover the stairs to the turret from which you can see madrid in all splendor
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Hotel response
Dear Yuval Zakh. Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about the comfort we offer, our location, breakfast and views. Thank you also for your mention of the hotel staff. It will be a pleasure to host you again in future. With best regards Eva García Assistant Director
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Hotel guest
26-Jan-2019Customer rating:Please make it easier to recycle our paper, glass and cans! Thank you!
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Hotel response
Dear Guest, We appreciated very much for taking the time to evaluate your stay with us and to send your score. Do not worry about recycling, we do it for you. Thank you anyway. We look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Hotel guest
22-Jan-2019Customer rating:Hotel Atlantico is the best hotel I have stayed at. I stayed at the SUPERIOR SINGLE ROOM - 215 square feet. The room was SPACIOUS and VERY beautiful (NEWLY RENOVATED). The location is awesome. I was walking distance to Puerta del Sol, Plaza Mayor, Palacio Real, Catedral de Madrid, Retiro Park, Puerta de Alcala, and Mercado de San Miguel. I will stay at Hotel Atlantico again and again every time I revisit Madrid. Many great restaurants close by. I also saw a Flamenco show, again walking distance. Customer service was awesome.
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Hotel response
Dear Guest, Thank you for your in-depth reply. Your compliments of the Hotel Atlántico are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return. Kind regards, Eva García-Assistant Director
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Michal Barshishat Ben elul
19-Jan-2019Customer rating:We love this hotel, the staff are Efficient, welcoming and helping. the rooms are spacious and comfortable and the atmosphere is nice. this is not our first time and for sure we will be back.
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Hotel response
Dear Michal Barshishat Ben elu. Thank you for your nice review and score. We do appreciate all the great comments. Thank you also for your mention about the hotel staff. I have shared your kind words with them. We are delighted to know that you will come back at Hotel Atlantico. Kind regards, Eva Garcia-Assistant Director
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ron mamon
11-Dec-2018Customer rating:This is the third time we have been staying at the hotel and are satisfied each time anew. The hotel is great, the location is excellent, the rooms are wonderful, the cleanliness level is very high, the staff are courteous and very helpful.We will be happy to come back and stay again at this excellent hotel.
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Hotel response
Dear ron mamon. Thank you for choosing Hotel Atlántico each time you visit Madrid. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the hotel, location and staff, always feel is the most important and lasting memory of a hotel. Hope to see you in your fourth time with us. Best regards, Eva Garcia-Assistant Director
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Hotel guest
11-Dec-2018Customer rating:Chesterfield100 11 Reviewed 3 days ago Superb Hotel in a great location in Madrid I haven't written a trip advisor review before but have read many and used the photographs to decide whether to stay or not. So I will begin with a simple summary. If you are hesitating about booking, either a trip to Madrid or specifically this hotel, .....then DON'T. It is amongst one of the best hotels my wife and I have stayed in on our travels. I haven't added any more photographs are there enough on here already to do the hotel justice. Upon entering the hotel, which was only a €30 fixed price taxi ride away from the airport, or the metro is also available, you are treated to excellent service by the concierge and the reception staff, for whom nothing is too much trouble and they are always ready with friendly advice when asked. We wanted to experience a traditional, not tourist, tapas bar for our first night and the concierge recommend two, both within 5 minutes walk. We chose the Mercado de la Reina, just excellent. Worried that the hotel doesn't have an evening restaurant, well don't, the location of the hotel on Gran Via puts you within easy walking distance of many restaurants, the theatre district or even the old town area...oh and the City Bus tours stop close by as well. The hotel does have an afternoon snack bar and roof top terrace where complimentary tea and coffee (alcoholic drinks can also be bought!) can be taken in the afternoon sunshine! A full English or continental breakfast is available up to 11.30 for those who need a lie in!! Now what else do you need an hotel for...did I hear someone say bedroom? Well we booked a standard double via the hotel's own website, not Expedia or Booking.com etc.and whilst I don't know if that made a difference, it certainly was cheaper, but room 507 is superb. Two queen beds, dressing table and comfortable armchair and a bathroom more akin to Roman times. Two hand sinks, hansgore rain shower and enough complimentary toiletries and towels to keep the most fastidious person going! Oh and comb, toothbrush, shower cap, shoeshine cloth and tissues, bath robes, slippers and room safe and enough clothes hangers as well. So don't worry about forgetting to pack anything, they've got it all. The room is centrally heated, has air con available at any time, not just summer months, is on the front of the hotel with patio doors and a little Juliet balcony. It has powered roller shutters on all windows so don't worry too much about road noise. Yes there can be some but for heaven's sake you are on Madrid's main shopping road and it didn't keep me awake! Price, wouldn't fault it. Approximately €400 for 3 nights.! So if you are thinking of a trip to Madrid then go ahead and book Hotel Atlantico. I don't think you will be disappointed. AND if you don't, then I have just wasted the last half an hour writing this!!!
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Hotel response
Dear Mr Guest. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia-Assistant Director
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Hotel guest
10-Dec-2018Customer rating:The most inexpensive rooms are very small. We reserved but then changed to a deluxe room for 30 euro more, it was well worth it.
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Hotel response
Dear Scott Falvo. Thank you for sharing your experience with us here and for your stay. Warmest Regards, Eva Garcia-Assistant Director
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Hotel guest
27-Nov-2018Customer rating:All excellent, rooms were too hot at times.
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Hotel response
Dear Guest, We appreciate very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Sherman Henzel
27-Nov-2018Customer rating:Very comfortable room. Extremely friendly staff. Excellent espresso coffee machine at breakfast. Rooftop terrace good place for a glass of wine while we enjoyed the view of Madrid. Central location made it easy to get around.
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Hotel response
Dear Sherman Henzel. We'd like to thank you for having chosen our hotel and for spending some of your time in writing your nice comment about our staff. We are glad your stay with us was comfortable and that you have been satisfied about our location. We hope there'll be another chance to host you, in the meantime please accept our Warmest regards.Eva Garcia-Assistant Director
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Brian Lewis
26-Nov-2018Customer rating:Staff and facility's absolutely splendid. our room over looking the street was immaculate. Hotel situated in walking reach or other wise of most of the attractions in Madrid. Madrid was fabulous.
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Hotel response
Dear Brian Lewis. Many thanks for your comments regarding oour facilities and staff during your visit. I am very pleased that you found the location to be easy access to all areas of Madrid. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Thereza Cheung
19-Nov-2018Customer rating:Location is great, all the staffs are very friendly. Will come back again.
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Hotel response
Dear Thereza Cheung. Thank you for your review and score. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Thank you again. Eva Garcia-Assistant Director
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delyn mcardle
18-Nov-2018Customer rating:There is everything to love about this hotel. Your greeted by very professional and helpful staff when you enter. They gave us several recommendations about sightseeing, directions and dinner which was acutually one of our favorite meals while in Madrid. Our room was more than expected. We had a queen bed, 2 side tables a vanity a small table to sit at a full size closet and still with room to walk around. The bed was comfortable which they turned down in the evening. We loved the double sink and the walk in shower, perfect. The safe sits inside a closet on top of the "STOCKED" frig, everything you could ask for at a reasonable price (we did not drink any of the alcohol), they also provide 2 free bottles of water every day you are there. We could not ask for more comfort, cleanliness and space. We loved this hotel for all the above but most of all the reasonable rate on top of everything. They offer a 12$ breakfast with american eggs, fruits, breads a variety of coffee and meats. Plus its near everything. We will definitely return to this gem! My favorite souvenir is the free mug that was waiting in our room. We were on the second floor. I hope you try this hotel and have the same experience we did!
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Hotel response
Dear Delyn Mcardle. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia-Assistant Director
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Hotel guest
18-Nov-2018Customer rating:Great room! Great breakfast!
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Hotel response
Dear Guest. Thank you for your patronage, feed back and beautiful review. We are very happy you enjoyed our breakfast and room. We look forward to welcoming you back.Sincerely, Eva Garcia-Assistant Director
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Hotel guest
8-Nov-2018Customer rating:We absolutely loved staying at Hotel Atlantico. First, our room was beautiful, serene, freshly updated and a perfect place for us to rest our heads each night over our week in Madrid and area. Housekeeping staff was excellent and our room was spotless and fresh each day. The reception staff were helpful when we had questions. Since our room was overlooking Gran Via it was sometimes a bit noisy from street noise below, but that is somewhat unavoidable. Also, the internet did not work very well. But our lovely room, view and location certainly far outweighed those two inconveniences. We would highly recommend the hotel to others traveling to Madrid and would definitely stay if we return. Thank you for an amazing visit!
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Hotel response
Dear Guest. Thank you so much for your feedback and recommendations. I am delighted to note that you enjoyed your room and location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel.consistency I am very sorry to read of the difficulties you experienced with our internet service. We are being working on this and are in the process of making this service much quicker so please do bear with us as I'm confident that we will have this addressed for you for future stays. We look forward to welcoming you back. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
6-Nov-2018Customer rating:Everything was perfect. Thank you for a lovely stay.
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Hotel response
Dear Guest, Thank you very much for your lovely comment. We are very pleased to read that your stay was lovely and everytihng was perfect. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
28-Oct-2018Customer rating:I was very happy with my stay at Hotel Atlantico.It is on a busy street in the heart of Madrid.The location was excellent being within a 20 minute walk of all major sights.The room was small but well laid out.There were large towels and good water pressure.Breakfast was in a nice light filled breakfast room overlooking Gran Via.The breakfast offered a good selection of breads, pastries,bacon,eggs, cold meats and cheeses.I'd liken it for Canadian/USA visitors to an upscale Hampton Inn breakfast buffet.On the 6th floor was a lovely lounge and small terrace overlooking the city.Very good value for the cost.Staff were all helpful and friendly.
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Hotel response
Dear Guest, Many thanks for your comments regarding our location, services, breakfast, facilities and staff during your visit. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Manabu Wagatsuma
23-Oct-2018Customer rating:very near from metro station. very comfortable room and excelent breakfast! i would like to stay again.
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Hotel response
Dear Manabu Wagatsuma. We appreciate very much again for taking the time to inform your valuable thoughts about our location, comfort and breakfast. We look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Hotel guest
17-Oct-2018Customer rating:The wifi connection is relatively slow and sometimes can't connect to both my phone and laptop.
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Hotel response
Dear Guest. Thank you very much for your review. I am very sorry to read of the difficulties you experienced with our internet service. We are being working on this and are in the process of making this service much quicker so please do bear with us as I'm confident that we will have this addressed for you for future stays. Kind regards, Eva Garcia-Assistant Director
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