Customer reviews
Hotel Atlantico Madrid
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Booking.com GUEST REVIEW AWARD |
Expedia Insiders’ Select |
Tripadvisor Certificado de Excelencia |
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Arturo Reyes
21-Dec-2021Customer rating:We arrived to the Hotel prior to check in time from an 18 hour travel time. The receptionist was very accommodating and allow us to check in earlier.( I apologize I didn't take his name) But everyone at the Front desk were very courteous and professional. The room and amenities were as expected, extremely clean and well illuminated, didn't like the pillows much, but that is my personal opinion, they were not bad by any means. Our room was cleaned by marina and Aracely? and they were perfect about cleaning the room to detail, we loved the convenience of the mini bar and also the extra service to have someone to our room to do a required COVID test for traveling, kudos to the Front Desk again!!!. We also enjoy the breakfast buffet in the 1st floor and the wine and appetizers at the 9th floor terraza. Overall a great experience, we'll be back soon enough to enjoy your hospitality again. All the best.
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Hotel response
Dear Arturo Reyes. Thank you for your in-depth review about your stay at the Hotel Atlantico. We are very glad that you have had a pleasant stay at Hotel Atlantico and that you were especially pleased with the service of our staff. The front desk staff will be glad to hear they made your stay easy. I will let Marina and Araceli know how much you appreciated their efforts. With reference to the pillows, you have two different types of pillows on the bed and a different one in the closet so you can choose the most comfortable one for you. All your suggestions are appreciated. It is always gratifying to receive a positive feedback.Thank you for taking the time to write a review and we look forward to your return. Kind regards, Eva García-Assistant Director
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Kathleen Talbot
8-Dec-2021Customer rating:Excellent hotel with very pleasant and helpful staff. The hotel is well maintained and clean. The breakfast was plentiful and delicious. Located on Gran Via, this hotel is near to everything.
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Hotel response
Dear Kathleen Talbot. Truly appreciate your review, it is so pleasing to read that we met all expectations. We thank you the customers who take their time to inform us about it. Thank you again and we do look forward to welcoming you once again in the near future. Yours sincerely, Eva Garcia-Assistant Director
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Hotel guest
5-Dec-2021Customer rating:the staff is excellent, they were always helpful and friendly.
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Hotel response
Dear Guest. Thank you for your review and score. I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Andres Eidelstein
29-Nov-2021Customer rating:Everything about my stay was perfect.
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Hotel response
Dear Andres Eldestein. Thank you for taking the time to post your review. I'm glad you had a perfect stay at our property and hope to see you again. Best regards, Eva Garcia-Assistant Director
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serge musch
29-Nov-2021Customer rating:Top Hotel at top location !
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Hotel response
Dear serge musch. Thank you for telling us about your recent stay at the Hotel Atlantico. I'm delighted that you enjoyed the hotel and our location directly in Gran Via street. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Gita Sewnath
20-Nov-2021Customer rating:Excellent Hotel, and hycenic! Best place to stay if on holiday in Madrid city.
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Hotel response
Dear Gita Sewnath. Thank you for taking the time to post your review. We are glad you had a good stay at our property and enjoyed our location. We hope to see you again. Best regards, Eva Garcia-Assistant Director
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Robert Shafer
14-Nov-2021Customer rating:Awesome in all respects
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Hotel response
Dear Robert Shafer, Your compliments of the Hotel Atlántico are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return. Kind regards, Eva García-Assistant Director
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Hotel guest
13-Nov-2021Customer rating:Excellent location, The treatment of employees is upscale، The rooms are clean
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Hotel response
Dear Guest. Thank you very much for your kind mention of our hotel and location. Our staff strives to create a service experience for our guest that is lasting. We appreciate all of your comments and hope to see you again in the near future. Yours in Service, Eva Garcia-Assistant Director
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Hotel guest
4-Nov-2021Customer rating:This hotel was perfect. Friendly, super room and a view great breakfast. I can choose any hotel in Madrid but I always stay here.
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Hotel response
Dear Guest, Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our facilities and services. It will be a pleasure to host you again in future. With best regards, Eva García-Assistant Director
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Hotel guest
1-Nov-2021Customer rating:Great location in the centre of Madrid, nice hotel with helpful and friendly staff. Clean and safe feeling in this corona time (gracias al equipo de limpieza). A little bit too noise on the Gran via during the night.
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Hotel response
Dear guest, Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico and that you were especially pleased with the friendliness of our staff. Thank you also for your nice comments about our location and cleanliness. It is always gratifying to receive a positive feedback. We hope that we will be able to welcome you back to Hotel Atlantico. Best regards, Eva Garcia-Assistant Director
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Hotel guest
28-Oct-2021Customer rating:By far, the cleanest hotel we've ever stayed at. Fantastic service and beautiful property.
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Hotel response
Dear Guest. Truly appreciate your review, it is so pleasing to read that we met all expectations, specially for your comments about the cleanliness. We thank you the customers who take their time to inform us about it. Thank you again and hopefully we shall be able to welcome your return. Yours sincerely, Eva Garcia-Assistant Director
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Hotel guest
26-Oct-2021Customer rating:This is an EXCELLENT hotel. The location is great, rooms are extremely clean, views of Madrid are stunning, and staff is extremely helpful. Can't go wrong staying here.
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Hotel response
Dear Guest. Truly appreciate your review and recommendations. It is so pleasing to read that we met all expectations. We thank you the customers who take their time to inform us about it. Thank you again and we look forward to welcoming your return. Yours sincerely, Eva Garcia-Assistan Director
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Hotel guest
24-Oct-2021Customer rating:Lovely hotel, well- situated. Staff could not be more helpful. I would certainly recommend it.
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Hotel response
Dear Guest. Thank your for your review and recommendations. We are glad you enjoyed our location in the heart of Madrid and that you have been satisfied with our staff. Hope to see you soon. Best regards, Eva Garcia-Assistant Director We hope there'll be another chance to host you, in the meantime please accept our Warmest regards.
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Mogens Witt Nielsen
14-Oct-2021Customer rating:Hotel Atlantico is one of the best hotels we have stayed at. The reception was perfect, the rooms super good and with balcony, fridge and a/c as well as nice large bathroom. Everything in the hotel was clean and maintained. Breakfast was also really good and we enjoyed coming to the outdoor bar on the 9th floor. And located in the centre of Madrid. We can give the hotel our best recommendations and would really like to come back.
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Hotel response
Dear Mogens Witt Nielsen, Your compliments of the Hotel Atlántico are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return. Kind regards, Eva García-Assistant Director
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Hotel guest
10-Oct-2021Customer rating:Perfect stay at Hotel Madrid. The staff is so helpful, kind and informative. Hotel Atlantico is located on the center of beautiful Madrid which made our stay even better. So glad we booked our Madrid stay at Hotel Atlantico.
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Hotel response
Dear Guest. Thank you for your review it is appreciated. I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Please rest assured all guest comments are shared with team members on a daily basis. We also acknowledge colleagues who have been highlighted by guests for the outstanding service. Thank you again and we do look forward to having you stay once again in the near future. Yours sincerely, Eva García-Assistant Director
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Sam Dambrocia
3-Oct-2021Customer rating:This hotel is a gem! The staff is professional, courteous, polite, and extremely helpful. The front desk helped us schedule hour covid tests for the return to the United States provided directions to the clinic and even texted us to remind us that we had the appointment. The hotel is centrally located beautiful and clean. We I would strongly recommend this hotel to anyone visiting Madrid.
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Hotel response
Dear San Dambrocia. Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico and that you were especially pleased with the professionalism of our staff. It is always gratifying to receive a positive feedback. We hope that we will be able to welcome you back to Hotel Atlantico. Best regards, Eva Garcia-Assistant Director
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Hotel guest
2-Oct-2021Customer rating:El Hotel Atlántico es un encanto. Decorado: moderno, pero con los toques elegantes de un edificio del siglo anterior. Habitaciones: extremadamente cómodas, bien amuebladas, con atención a los detalles más pequeños; observación muy exigente de todos los necesarios protocolos sanitarios ocasionados por la pandemia. Ubicación: central, bien conectado con varias líneas de autobuses y el metro. Servicio: cordial, muy atento a los clientes, personal multilingüe en recepción. Desayuno: amplia selección de platos, con horas que acomodan tanto a los que tienen que empezar su día temprano como a los que están de vacaciones y se levantan más tarde por la mañana. Bar-terraza: estupenda vista panorámica. Limpieza: perfecta, en el baño y en la habitación misma. Centro de negocios: a la disposición de los clientes hay dos ordenadores conectados a impresoras, más una gran mesa de conferencia, lo que es muy conveniente. En total, un excelente hotel para toda clase de viajero.
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Hotel response
Estimado cliente. Agradecemos infinitamente su máxima puntuación y principalmente el detallado comentario sobre su experiencia en el Hotel Atlántico. Gracias por sus excelentes anotaciones acerca de la decoración, ubicación, servicios, limpieza e instalaciones y por compartirlas en nuestra página web. Esperamos de nuevo su visita. Un cordial saludo, Eva Garcia-Assistant Director
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Stuart Campbell
30-Sep-2021Customer rating:We loved our 5 night stay in Madrid at the Atlantico. The room was beautiful with a balcony over the Gran Via, the staff was friendly and helpful. Location was perfect with tons of taxis and a metro stop right around the corner. Would highly recommend it...the nicest hotel of our 4 different cities in Spain.
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Hotel response
Dear Stuart Campbell. We'd like to thank you for having chosen our hotel for your 5 nights in Madrid and for spending some of your time in writing your nice comment. Thank you also for your recommendations. We are glad your stay with us was comfortable and that you have been satisfied about our location. We hope there'll be another chance to host you, in the meantime please accept our Warmest regards. Eva Garcia-Assistant Director
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Carlos Jerez Farrán
29-Sep-2021Customer rating:Una estancia muy satisfactoria, entre las mejores de mis viajes a Madrid. La ubicación del hotel es inmejorable, la limpieza de la habitación impecable y el personal super atento. Y además servicio de cafe riquísimo y gratis.
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Hotel response
Estimado Carlos Jerez. Agradecemos sus comentarios y que los comparta en nuestra página web. Nos alegra saber que su estancia fue satisfactoria y que la ubicación, limpieza, café y el trato del personal estuvieron a la altura de sus expectativas. Esperamos de nuevo su visita. Cordiales saludos, Eva Garcia-Assistant Director
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Hotel guest
4-Mar-2020Customer rating:perfect stay,perfect room, staff were very helpful and active. best hotel in Madrid to stay in. worth the money
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Hotel response
Dear Guest. Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words and recommendation. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
18-Feb-2020Customer rating:I had a great stay. Thank you!
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Hotel response
Dear Guest. Thank you for posting your review here and for your business. We are happy that you had a good experience with us. Best regards, Eva Garcia-Assistant Director
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Fabian Cherrez
18-Feb-2020Customer rating:Excellent property right in the middle of city. Close to transport
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Hotel response
Dear Fabian Cherrez. Thank you for your nice review and your stay with us. We are glad that we were able to make your visit convenient because our location. We hope to see you again soon!!! Warmest Regards, Eva Garcia-Assistant Director
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Hotel guest
17-Feb-2020Customer rating:Nice hotel, friendly staff, good breakfast.
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Hotel response
Dear Sirs, Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about our hotel, staff and breakfast. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García- Assistant Director
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Diane Ackers
14-Feb-2020Customer rating:Our stay began with a friendly, efficient welcome from the Reception staff. Our room was spotlessly clean and very comfortable. The roller shutters and air conditioning were easy to adjust and the complimentary toiletries were replaced when necessary. The breakfast choices accommodated our needs and we also visited the rooftop terrace and bar. The location of the hotel was excellent, being convenient for shopping, the Metro and bars and restaurants within walking distance. We thoroughly enjoyed our stay and would definitely recommend the hotel to others.
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Hotel response
Dear Diane Ackers. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia Assistant Director
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Hotel guest
2-Feb-2020Customer rating:The staff were so friendly, welcoming and helpful. Excellent service all round. I was also upgraded to quiet room, which was beautifully presented and finished. Lovely stay in fabulous city.
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Hotel response
Dear Guest. Thank you for your wonderful reply. We are very happy to hear you enjoyed your stay with us. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Hotel guest
2-Jan-2020Customer rating:The hotel was great. My only suggestion, the hotel need to improve their breakfast . It doesn't have a variety that I would aspect from this type of the hotel
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Hotel response
Dear Guest. We would like to thank you for having taken the time to comment on your recent stay at Hotel Atlántico and we are very happy that overall you have enjoyed your stay with us. We deeply apologize you don't like our breakfast. Thank you very much for your remark which constantly help us in improving our standards and the service to our guests. We very much hope to have the opportunity to welcome you back soon. Warmest regards, Eva García-Assistant Director
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Yoav Noy
29-Dec-2019Customer rating:perfect location, big and comfortable rooms, value for money
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Hotel response
Dear Yoav Noy. Thank you for your nice review and your stay with us. We appreciate your patronage and recognition of our value. We are glad that we were able to make your visit comfortable and convenient because our location. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
23-Dec-2019Customer rating:One drawback is that you do not have the option of breakfast box for those guests that leave early in the morning
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Hotel response
Dear Guest. Thank you for your high score and for your remark which constantly help us in improving our standards and the service to our guests. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
17-Dec-2019Customer rating:Hotel Atlantico is a quaint hotel in a great location on Gran Via within walking distance of La Plaza Mayor and the museums on Calle Prado. The staff is friendly and offer great suggestions with respect to attractions and restaurants. We purchased breakfast with our reservation and enjoyed a nice variety every morning. The coffee is quite good. No complaints, great service, and a great location.
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Hotel response
Dear Sir. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location, service and breakfast, cery important for us. Most of all though I am especially pleased that you enjoyed the service provided by our staff, I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Hotel guest
15-Dec-2019Customer rating:Great hotel, large and clean room, great location in the middle of gran via. Only one comment regarding breakfast - same breakfast every morning, and not enough vegetables
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Hotel response
Dear Guest. Thank you for completing the survey regarding your recent stay at Hotel Atlantico. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve,as breakfast, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Eva Garcia-Assistant Director
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Hotel guest
13-Dec-2019Customer rating:Outstanding hotel, excellent location, wonderful staff. I truly loved my stay at Hotel Atlántico..classy hotel with excellent value for the money. Will definitely revisit Madrid and stay there. Adel Alghamdi Saudia Arabia.
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Hotel response
Dear Guest. Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words about our hotel and locantion. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Thank you again. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
10-Dec-2019Customer rating:Very helpful staff on the front desk. Lovely clean rooms and nice comfy beds.
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Hotel response
Dear Guest. Thank you for sharing your experience with us here and for your stay. We appreciate your kind gratitude about our front desk staff and your nice words about the comfort and the cleanliness. We hope to see you again soon! Warmest Regards, Eva Garcia-Assistant Director
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Richard Miller
30-Nov-2019Customer rating:Extremely helpful staff with excellent English-speaking skills. Very comfortable room. Excellent breakfast. Excellent location.
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Hotel response
Dear Richard Miller. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleanliness, room and breakfast. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
18-Nov-2019Customer rating:It exceeded our expectations
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Hotel response
Dear Guest. Truly appreciate your review, it is so pleasing to read that we exceeded all expectations. We thank you the customers who take their time to inform us about it. Sincerely, Eva Garcia-Assistant Director
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Hotel guest
9-Nov-2019Customer rating:We had a lovely stay at Hotel Atlantico Madrid. The room was spacious and hotel was in a perfect location on Gran Via.
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Hotel response
Dear Madame, Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about our location and room. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director
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Hotel guest
5-Nov-2019Customer rating:The gentleman who checked in at the front desk was awesome. The room was beyond my expectations. The bathroom was gorgeous. Housekeeping kept it all spotless. Bernardo at the Terrace bar did an excellent job taking care of us nightly. I’d come back to this hotel in a heartbeat. Great location!
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Hotel response
Dear Madame. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location, the room and bathroom, as well as the cleanliness, very important for us. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Gorm Stefan Götzsche
5-Nov-2019Customer rating:Fantastisk hotel. The staff is very kind and helpful.
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Hotel response
Dear Gorm Stefan Götzsche. Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico and that you were especially pleased with the helpfulness of our staff. It is always gratifying to receive a positive feedback. We hope that we will be able to welcome you back to Hotel Atlantico. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
20-Oct-2019Customer rating:The most convenient location to explore Madrid. Room well-appointed and service faultless. Excellent value for money. I would definitely stay there again and highly recommend this hotel.
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Hotel response
Dear Guest. Thank you for your patronage and recognition of our value. We appreciate your nice comments about our room and services. We are very pleased that you found the location to be easy access to all areas of Madrid. Sincerely, Eva Garcia-Assistant Director
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Hotel guest
18-Oct-2019Customer rating:Very comfortable. Friendly staff. Great location
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Hotel response
Dear Madame. Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable. We do appreciate all the great comments about our location and staff. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
15-Oct-2019Customer rating:very lovely place and workers
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Hotel response
Dear Madame. Thank you very much for your kind mention of our hotel. Our staff strives to create a service experience for our guest that is lasting. We hope to see you again in the near future. Yours in Service, Eva Garcia-Assistant Director
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Sandra Boudakian
13-Oct-2019Customer rating:Beautiful hotel in a perfect location. Front desk staff if outstanding - will gladly answer any question you have about sites in Madrid. Rooftop lounge is wonderful, great drinks at reasonable prices with fantastic views over the city. Loved every minute spent at this hotel!
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Hotel response
Dear Guest. Thank you very much for your lovely comment. We are very pleased to read that you loved your stay with us and that you have enjoyed everything about our hotel included our central location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Susan Phelon
11-Oct-2019Customer rating:Staff was so friendly & helpful, hotel was beautiful, clean & well maintained. The rooftop deck was perfect to relax with cocktails in the evening. We would go back again.
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Hotel response
Dear Susan Phelon, Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about the staff, cleanliness and maintenance, as well as the rooftop deck. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director
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Hotel guest
9-Oct-2019Customer rating:Accommodates were wonderful, bed comfortable, room so clean, staff very helpful, loved the location of the hotel.
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Hotel response
Dear Madame, Thank You for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about the accommodation, room, staff and location of the Hotel Atlantico. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director Assistant Director
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Victor Mercado
7-Oct-2019Customer rating:Siempre me quedo en el Hotel Atlantico cuando estoy en Madrid, excelente servicio, y muy buen situado en el centro de Madrid.
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Hotel response
Estimado Victor Mercado. Gracias por elegir el Hotel Atlántico para alojarse, cada vez que visita Madrid. Estamos encantados de poder servirle y saber que nuestra ubicación es conveniente para su estancia. Esperamos de nuevo su visita. Un saludo, Eva Garcia-Assistant Director
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Hotel guest
24-Sep-2019Customer rating:Very nice!
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Hotel response
Dear Guest. Truly appreciate your review, it is so pleasing to read that we met all expectations. We thank you the customers who take their time to inform us about it. Best regards, Eva Garcia-Assistant Director
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Zvi Weizman
15-Sep-2019Customer rating:An amazing hotel in a great location. Elegant building, very nice rooms, very clean and quiet, great staff. We stayed there 4 times, and we will be very happy to come back in the future.
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Hotel response
Dear Zvi Weizman. Thank you for choosing Hotel Atlántico each time you visit Madrid. We really appreciate your nice comments about our location, building, rooms, cleanliness, quiet and staff, always feel is the most important and lasting memory of a hotel. Hope to see you again soon, Kind regards, Eva Garcia-Assistant Director
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Hotel guest
13-Sep-2019Customer rating:Staff was helpful and friendly. Good location.
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Hotel response
Dear Guest. Thank for your nice review. I have shared your kind words with our staff. I am so happy you enjoyed your time with us. We hope you get to make it back to see us sometime soon. Best regards, Eva Garcia-Assistant Director
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Hotel guest
10-Sep-2019Customer rating:A beautiful hotel in the perfect location in the heart of Madrid.
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Hotel response
Dear Sir. Thank you for telling us about your recent stay at the Hotel Atlantico. I'm delighted that you enjoyed our location directly in Gran Via street, only to a few minutes from the main sights of the city. Kind regards, Eva Garcia-Assistant
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Moises Jazan
4-Sep-2019Customer rating:Estimados Sres. quiero manifestarles mi completa satisfacción por la atención recibida durante mi estadía en el Hotel Atlántico, cada vez que me acerqué a la recepción para hacer alguna consulta, fui atendido en forma impecable, asimismo quiero recalcar que el servicio en el comedor de desayunos y la rica variedad de alimentos ofrecida, fueron de mi completo agrado, especialmente el toque personal de doña Carmen en su atención a los clientes. Si no les anoté la calificación de 5 puntos, es porque en la ducha de mi habitación, me faltó un asidero para sentirme seguro, creo que es muy importante para todas las edades y aún más para personas mayores, tener un apoyo mientras se usa la ducha, dicho sea de paso la ducha y el baño estaban muy bien equipada, todo limpio , reluciente y estético. La habitación era espaciosa y bien equipada, con un solo pero, muy ruidosa por dar a la Gran Vía. Para terminar, quiero reiterarles mi agradecimiento por la atención recibida y tengan la seguridad de que recomendaré vuestro Hotel a mis amigos y familia, (fue un hijo mío, que pernoctó allá quién me lo recomendó). Reciban los saludos de mi esposa y míos, muy atentamente Moises Jazán
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Hotel response
Estimado Moises Jazan. Muchas gracias por sus amables comentarios, pero también por sus interesantes sugerencias. El personal del hotel está encantado de leer su comentario por sus elogios hacia todos los departamentos y en especial la Sta. Carmen por su mención específica a su atención. Asimismo le agradecemos sus sugerencias, las cuales nos ayudan a mejorar nuestros servicios, en concreto su comentario con respecto al agarradero en la ducha. Nos es grato saber que el tamaño de la habitación fue de su agrado y que la limpieza le pareció reluciente. Con respecto al ruido, tenga en cuenta que aunque las habitaciones estén muy bien insonorizadas, estamos situados en el corazón de Madrid, en la calle Gran Vía, la más transitada de la ciudad. Pero disponemos de habitaciones interiores más tranquilas, si lo desea. Finalmente agradecemos sus recomendaciones a amigos y familiares y esperamos que en breve nos visite de nuevo y esta vez obtener un 5 en su puntuación. Un cordial saludo desde el Hotel Atlántico, Eva Garcia-Assistant Director
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Hotel guest
1-Sep-2019Customer rating:I was pleased with hotel, my first stay and would return. It is a good quality hotel, located in a central location where one can easily do lots of walking to enjoy the sights and easy transportation to airport. I do not eat buffet breakfast and asked for continental, cereal, juice and fruit with coffee. I felt I did not need to pay 12 euros rate for food I did not eat. The hotel person in lobby reduced the rate of euros 6, after first 2 days. My room was spotless and had everything I needed. Thank you.
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Hotel response
Dear Guest, Many thanks for your comments regarding the hotel and location. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva GArcia-Assistant Director
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- © Hotel Atlántico, Calle Gran Vía, 38 28013 Madrid Tel +34 91 522 64 80 Email informacion@hotelatlantico.es
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