Customer reviews
Hotel Atlantico Madrid
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Booking.com GUEST REVIEW AWARD |
Expedia Insiders’ Select |
Tripadvisor Certificado de Excelencia |
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Hotel guest
2-Jan-2020Customer rating:The hotel was great. My only suggestion, the hotel need to improve their breakfast . It doesn't have a variety that I would aspect from this type of the hotel
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Hotel response
Dear Guest. We would like to thank you for having taken the time to comment on your recent stay at Hotel Atlántico and we are very happy that overall you have enjoyed your stay with us. We deeply apologize you don't like our breakfast. Thank you very much for your remark which constantly help us in improving our standards and the service to our guests. We very much hope to have the opportunity to welcome you back soon. Warmest regards, Eva García-Assistant Director
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Yoav Noy
29-Dec-2019Customer rating:perfect location, big and comfortable rooms, value for money
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Hotel response
Dear Yoav Noy. Thank you for your nice review and your stay with us. We appreciate your patronage and recognition of our value. We are glad that we were able to make your visit comfortable and convenient because our location. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
23-Dec-2019Customer rating:One drawback is that you do not have the option of breakfast box for those guests that leave early in the morning
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Hotel response
Dear Guest. Thank you for your high score and for your remark which constantly help us in improving our standards and the service to our guests. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
17-Dec-2019Customer rating:Hotel Atlantico is a quaint hotel in a great location on Gran Via within walking distance of La Plaza Mayor and the museums on Calle Prado. The staff is friendly and offer great suggestions with respect to attractions and restaurants. We purchased breakfast with our reservation and enjoyed a nice variety every morning. The coffee is quite good. No complaints, great service, and a great location.
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Hotel response
Dear Sir. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location, service and breakfast, cery important for us. Most of all though I am especially pleased that you enjoyed the service provided by our staff, I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Hotel guest
15-Dec-2019Customer rating:Great hotel, large and clean room, great location in the middle of gran via. Only one comment regarding breakfast - same breakfast every morning, and not enough vegetables
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Hotel response
Dear Guest. Thank you for completing the survey regarding your recent stay at Hotel Atlantico. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve,as breakfast, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Eva Garcia-Assistant Director
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Hotel guest
13-Dec-2019Customer rating:Outstanding hotel, excellent location, wonderful staff. I truly loved my stay at Hotel Atlántico..classy hotel with excellent value for the money. Will definitely revisit Madrid and stay there. Adel Alghamdi Saudia Arabia.
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Hotel response
Dear Guest. Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words about our hotel and locantion. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Thank you again. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
10-Dec-2019Customer rating:Very helpful staff on the front desk. Lovely clean rooms and nice comfy beds.
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Hotel response
Dear Guest. Thank you for sharing your experience with us here and for your stay. We appreciate your kind gratitude about our front desk staff and your nice words about the comfort and the cleanliness. We hope to see you again soon! Warmest Regards, Eva Garcia-Assistant Director
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Richard Miller
30-Nov-2019Customer rating:Extremely helpful staff with excellent English-speaking skills. Very comfortable room. Excellent breakfast. Excellent location.
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Hotel response
Dear Richard Miller. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleanliness, room and breakfast. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
18-Nov-2019Customer rating:It exceeded our expectations
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Hotel response
Dear Guest. Truly appreciate your review, it is so pleasing to read that we exceeded all expectations. We thank you the customers who take their time to inform us about it. Sincerely, Eva Garcia-Assistant Director
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Hotel guest
9-Nov-2019Customer rating:We had a lovely stay at Hotel Atlantico Madrid. The room was spacious and hotel was in a perfect location on Gran Via.
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Hotel response
Dear Madame, Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about our location and room. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director
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Hotel guest
5-Nov-2019Customer rating:The gentleman who checked in at the front desk was awesome. The room was beyond my expectations. The bathroom was gorgeous. Housekeeping kept it all spotless. Bernardo at the Terrace bar did an excellent job taking care of us nightly. I’d come back to this hotel in a heartbeat. Great location!
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Hotel response
Dear Madame. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location, the room and bathroom, as well as the cleanliness, very important for us. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Gorm Stefan Götzsche
5-Nov-2019Customer rating:Fantastisk hotel. The staff is very kind and helpful.
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Hotel response
Dear Gorm Stefan Götzsche. Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico and that you were especially pleased with the helpfulness of our staff. It is always gratifying to receive a positive feedback. We hope that we will be able to welcome you back to Hotel Atlantico. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
20-Oct-2019Customer rating:The most convenient location to explore Madrid. Room well-appointed and service faultless. Excellent value for money. I would definitely stay there again and highly recommend this hotel.
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Hotel response
Dear Guest. Thank you for your patronage and recognition of our value. We appreciate your nice comments about our room and services. We are very pleased that you found the location to be easy access to all areas of Madrid. Sincerely, Eva Garcia-Assistant Director
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Hotel guest
18-Oct-2019Customer rating:Very comfortable. Friendly staff. Great location
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Hotel response
Dear Madame. Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable. We do appreciate all the great comments about our location and staff. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
15-Oct-2019Customer rating:very lovely place and workers
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Hotel response
Dear Madame. Thank you very much for your kind mention of our hotel. Our staff strives to create a service experience for our guest that is lasting. We hope to see you again in the near future. Yours in Service, Eva Garcia-Assistant Director
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Sandra Boudakian
13-Oct-2019Customer rating:Beautiful hotel in a perfect location. Front desk staff if outstanding - will gladly answer any question you have about sites in Madrid. Rooftop lounge is wonderful, great drinks at reasonable prices with fantastic views over the city. Loved every minute spent at this hotel!
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Hotel response
Dear Guest. Thank you very much for your lovely comment. We are very pleased to read that you loved your stay with us and that you have enjoyed everything about our hotel included our central location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Susan Phelon
11-Oct-2019Customer rating:Staff was so friendly & helpful, hotel was beautiful, clean & well maintained. The rooftop deck was perfect to relax with cocktails in the evening. We would go back again.
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Hotel response
Dear Susan Phelon, Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about the staff, cleanliness and maintenance, as well as the rooftop deck. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director
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Hotel guest
9-Oct-2019Customer rating:Accommodates were wonderful, bed comfortable, room so clean, staff very helpful, loved the location of the hotel.
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Hotel response
Dear Madame, Thank You for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about the accommodation, room, staff and location of the Hotel Atlantico. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director Assistant Director
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Victor Mercado
7-Oct-2019Customer rating:Siempre me quedo en el Hotel Atlantico cuando estoy en Madrid, excelente servicio, y muy buen situado en el centro de Madrid.
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Hotel response
Estimado Victor Mercado. Gracias por elegir el Hotel Atlántico para alojarse, cada vez que visita Madrid. Estamos encantados de poder servirle y saber que nuestra ubicación es conveniente para su estancia. Esperamos de nuevo su visita. Un saludo, Eva Garcia-Assistant Director
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Hotel guest
24-Sep-2019Customer rating:Very nice!
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Hotel response
Dear Guest. Truly appreciate your review, it is so pleasing to read that we met all expectations. We thank you the customers who take their time to inform us about it. Best regards, Eva Garcia-Assistant Director
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Zvi Weizman
15-Sep-2019Customer rating:An amazing hotel in a great location. Elegant building, very nice rooms, very clean and quiet, great staff. We stayed there 4 times, and we will be very happy to come back in the future.
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Hotel response
Dear Zvi Weizman. Thank you for choosing Hotel Atlántico each time you visit Madrid. We really appreciate your nice comments about our location, building, rooms, cleanliness, quiet and staff, always feel is the most important and lasting memory of a hotel. Hope to see you again soon, Kind regards, Eva Garcia-Assistant Director
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Hotel guest
13-Sep-2019Customer rating:Staff was helpful and friendly. Good location.
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Hotel response
Dear Guest. Thank for your nice review. I have shared your kind words with our staff. I am so happy you enjoyed your time with us. We hope you get to make it back to see us sometime soon. Best regards, Eva Garcia-Assistant Director
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Hotel guest
10-Sep-2019Customer rating:A beautiful hotel in the perfect location in the heart of Madrid.
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Hotel response
Dear Sir. Thank you for telling us about your recent stay at the Hotel Atlantico. I'm delighted that you enjoyed our location directly in Gran Via street, only to a few minutes from the main sights of the city. Kind regards, Eva Garcia-Assistant
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Moises Jazan
4-Sep-2019Customer rating:Estimados Sres. quiero manifestarles mi completa satisfacción por la atención recibida durante mi estadía en el Hotel Atlántico, cada vez que me acerqué a la recepción para hacer alguna consulta, fui atendido en forma impecable, asimismo quiero recalcar que el servicio en el comedor de desayunos y la rica variedad de alimentos ofrecida, fueron de mi completo agrado, especialmente el toque personal de doña Carmen en su atención a los clientes. Si no les anoté la calificación de 5 puntos, es porque en la ducha de mi habitación, me faltó un asidero para sentirme seguro, creo que es muy importante para todas las edades y aún más para personas mayores, tener un apoyo mientras se usa la ducha, dicho sea de paso la ducha y el baño estaban muy bien equipada, todo limpio , reluciente y estético. La habitación era espaciosa y bien equipada, con un solo pero, muy ruidosa por dar a la Gran Vía. Para terminar, quiero reiterarles mi agradecimiento por la atención recibida y tengan la seguridad de que recomendaré vuestro Hotel a mis amigos y familia, (fue un hijo mío, que pernoctó allá quién me lo recomendó). Reciban los saludos de mi esposa y míos, muy atentamente Moises Jazán
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Hotel response
Estimado Moises Jazan. Muchas gracias por sus amables comentarios, pero también por sus interesantes sugerencias. El personal del hotel está encantado de leer su comentario por sus elogios hacia todos los departamentos y en especial la Sta. Carmen por su mención específica a su atención. Asimismo le agradecemos sus sugerencias, las cuales nos ayudan a mejorar nuestros servicios, en concreto su comentario con respecto al agarradero en la ducha. Nos es grato saber que el tamaño de la habitación fue de su agrado y que la limpieza le pareció reluciente. Con respecto al ruido, tenga en cuenta que aunque las habitaciones estén muy bien insonorizadas, estamos situados en el corazón de Madrid, en la calle Gran Vía, la más transitada de la ciudad. Pero disponemos de habitaciones interiores más tranquilas, si lo desea. Finalmente agradecemos sus recomendaciones a amigos y familiares y esperamos que en breve nos visite de nuevo y esta vez obtener un 5 en su puntuación. Un cordial saludo desde el Hotel Atlántico, Eva Garcia-Assistant Director
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Hotel guest
1-Sep-2019Customer rating:I was pleased with hotel, my first stay and would return. It is a good quality hotel, located in a central location where one can easily do lots of walking to enjoy the sights and easy transportation to airport. I do not eat buffet breakfast and asked for continental, cereal, juice and fruit with coffee. I felt I did not need to pay 12 euros rate for food I did not eat. The hotel person in lobby reduced the rate of euros 6, after first 2 days. My room was spotless and had everything I needed. Thank you.
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Hotel response
Dear Guest, Many thanks for your comments regarding the hotel and location. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva GArcia-Assistant Director
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Gerardo Montalvo
1-Sep-2019Customer rating:One of the BEST hotels you are going to find in the Heart of Madrid . Excellent location , competitive price , very nice & clean rooms , super professional staff (always willing to help and assist every guest with a smile) . We recommend this place ,with no doubt , to everyone who want to visit Madrid . You won't be disappointed .
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Hotel response
Dear Gerardo Montalvo.Thank you so much for your wonderful feedback and your recommendation. I am delighted you consider the Hotel Atlantico on of the best hotels in Madrid due our location, value, rooms and cleanliness. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Zeljko Buncic
1-Sep-2019Customer rating:I have been very happy with everything that I have experienced staying with you. Very well maintained hotel, great service, great people, housekeeper Vicky was excellent, front desk team as well, all of them are your huge asset and thanks very much to all of you. I plan to be back again to your hotel.
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Hotel response
Dear Zeljko Buncic. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia-Assistant Director
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Alison Malkin
4-Aug-2019Customer rating:I have recently posted the following on Trip Advisor: This is a small 100 room hotel on the Gran Via. A wonderful location from where one can walk anywhere: to the Prado, all the plazas, the Royal Palace. The Metro is close by and all the street musicians are just minutes away. The hotel rooms are larger than we expected with a marbled large bathroom. All the toiletries needed and extremely soft and bath sheet sized towels. There is a safe in the closet which was a nice touch. All the staff were pleasant and kind and the hotel is somewhere we would love to return. Thank you for an incredibly luxurious time!!
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Hotel response
Dear Alison Malkin. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location, in the heart of the city, the room with details and amenities and the safe, very important for us. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Hotel guest
29-Jul-2019Customer rating:Excellent staff and room. Noises from other rooms however could be heard at times. Otherwise, very comfortable, clean rooms. Excellent location, very close to a subway station.
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Hotel response
Dear Guest, Many thanks for your comments regarding our location, comfort, cleanliness and your mention of the hotel staff. I have shared your nice words with them. Your feedback is a vital part of our business and it is through your constructive comments regarding the noise that we are able to improve the service we offer guests in our hotel. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Hotel guest
25-Jul-2019Customer rating:Helpful and courteous staff with good command of English. Clean, well kept room and good furnishings. Room size is good for European market. Location is very convenient to El Corte Inglés, restaurant and public transportation. Lots of shopping options. Breakfast is adequate, the capuchino from the machine is good. The staff is very helpful. Will stay here again when in Madrid.
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Hotel response
Dear Guest. First of all thank you for this wonderful review. Thank you for your kind words and consideration about our cleanliness, room size, location and breakfast. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Best regards. Eva Garcia-Assistant Director
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Hotel guest
19-Jul-2019Customer rating:4 star hotel but 5 star service from the reception to carmen in the bar and margarita who serviced the room. Lovely comfortable room
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Hotel response
Dear Guest. I and my staff appreciate your kind words, specially Carmen and Margarita. They will be glad to hear they made your stay easy. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Eva Garcia-Assistant Director
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Hotel guest
16-Jul-2019Customer rating:The food and beverage staff were highly professional and made our stay enjoyable. Staff interaction with the family was great, they provided great insight into local eateries that provide great service and are family friendly.
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Hotel response
Dear Guest , Many thanks for your comments regarding the staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. Kind regards, Eva Garcia-Assistant Director
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Julian Ruiz Gonzalez
16-Jul-2019Customer rating:Clean, good service and attentive staff
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Hotel response
Dear Mr.Ruiz, Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about our service, clenaliness and staff. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director
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Hotel guest
12-Jul-2019Customer rating:We are extremely satisfied with both the hotel and staff
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Hotel response
Dear Guest. Thank you for your nice review. I have shared your kind words with our staff. I am so happy you enjoyed your time with us.. We hope you get to make it back to see us sometime soon. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
4-Jul-2019Customer rating:The hotel is elegant, clean, and in the best location. However, the breakfast begins at 7:30 a.m. which is too late for many tour programs and the choices for food is very limited. Except breakfast, everything is excellent!
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Hotel response
Dear Guest: Thank you for your nice words with reference your stay at our hotel Hotel Atlántico. We really appreciate your kind comments about our location and cleanliness. Your suggestion about the breakfast timetable will bear in our mind in the future in order to improve our quality and services for our guests. We look forward to your next visit. Best regards, Eva Garcia-Assistant Director
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Hotel guest
27-Jun-2019Customer rating:The room was excellent, quiet as requested large and comfortable. The staff at the front desk was friendly and helpful. Also, the bar man in the upstairs lounge, Lindo, had great recommendations for restaurants. The Atlantico is a bit expensive, but worth it in my opinion.
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Hotel response
Dear Guest. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed the room and your stay have been comfortable. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Hotel guest
23-Jun-2019Customer rating:Excellent staff, excellent rooms
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Hotel response
Dear Guest. Your review was a pleasure to read thank you, it is always great to know that we have met all expectations, specially rooms and staff. Best regards, Eva Garcia-Assistant Director
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Hotel guest
20-Jun-2019Customer rating:A beautiful hotel with very helpful staff! Many thanks for another memorable stay at historic Hotel Atlantico Madrid.
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Hotel response
Dear Guest. Thank you for choosing the Hotel Atlántico again during your visit to Madrid. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the hotel and staff. Our team was especially delighted to hear that you had a memorable experience, as was I. Warmest regards, Eva Garcia-Assistant Director
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Ima Placeres
15-Jun-2019Customer rating:Hotel Atlántico es un hotel perfecto! Excelente localización, el personal muy amable, y la habitación muy cómoda y agradable. Todo en la habitación luce nuevo y muy bien cuidado. La habitación tiene todo lo que necesitas y mucho espacio de superficie para ponerlo todo. La cama muy cómoda Con 3 almohadas para cada huésped. Cuando regrese a Madrid, volveré a hospedarme en El Atlántico.
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Hotel response
Estimada Ima Placeres. Gracias por su amable comentario y por su máxima puntuación. Estamos encantados de saber que su estancia fue perfecta tanto por la comodidad de la habitación como por la localización del hotel y por la atención y servicio del personal. Por supuesto que le esperamos de nuevo. Un cordial saludo, Eva Garcia-Assistant Director
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Hotel guest
2-Jun-2019Customer rating:We thoroughly enjoyed our stay at the Hotel Atlantico. The room and bed were very comfortable. Breakfast selection was good. The hotel location was very good for touring Madrid and the surrounding area. Concierge Alfonso took very good care of us. We definitely recommend this hotel.
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Hotel response
Dear Guest. Thank you for your great comments and your recommendations. I am delighted to note that you enjoyed your stay with us thanks to our location, breakfast and room. I will let Oscar know how much you appreciated his efforts. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
1-Jun-2019Customer rating:Middle of the City which is exactly what we were looking for. Comfortable clean room. Nice rooftop bar to relax in the late afternoon. Very helpful staff at the front desk at all times.
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Hotel response
Dear Guest. Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable and clean and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city. Thank you also for your mention about the front desk staff. I have shared your kind words with them. We really hope there'll be another chance to have you all here soon. Best regards, Eva Garcia-Assistant Director
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Hotel guest
27-May-2019Customer rating:Very nice room and breakfast. The staff could stand to smile some more. Check out the streets behind the hotel for some nice, non-touristy restaurants.
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Hotel response
Dear Guest. Thank you very much for your review. We are glad that you have had a nice stay because the room and breakfast. We however regret that you were not entirely satisfied with the friendliness of our staff.Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guest. We hope to see you again. Eva Garcia-Assistant Director
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lou ann dent
28-Apr-2019Customer rating:Wonderful accommodations, service and location! Live the rooftop. In fact, we enjoyed so much we booked another visit as we leave Spain. We’ll be back. I’ll
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Hotel response
Dear Lou Ann Dent. Your review was a pleasure to read thank you, it is always great to know that we have met all expectations. Thank you for your last visit and we hope that the next one will be very soon. Warmest regards, Eva Garcia-Assistant Director
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Hotel guest
14-Apr-2019Customer rating:What warm helpful staff. This hotel had a wonderful location and was so helpful.
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Hotel response
Dear Guest. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Hotel guest
13-Apr-2019Customer rating:Atlantico is a fantastic location. Easy walking distance to many of the main attractions in Madrid. Very comfortable rooms and a great front desk staff to help you with whatever you need. Our room faced the street and very little traffic noise was heard but a courtyard room should be almost silent. Very good value for the price of the room and we will definitely stay here again when in Madrid.
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Hotel response
Dear Guest. Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words. We appreciate your nice comments about our location, comfort and quiet. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. Hope to see you again soon. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
9-Apr-2019Customer rating:The bed is as wide as a queen, but not as long as a queen. It was almost like it was a double turned on it’s side. When you are a person 6 feet tall or more, you need a real queen or queen. Not a shorter size bed, where your feet stick off the bed.
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Hotel response
Dear Guest. Thank you very much for letting us know your inconveniences regarding the bed size during your stay at the Hotel Atlántico and we appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort this may have caused. I would appreciate it if you would inform us about this when you make your reservation next time, so we can meet your expectations one hundred percent. We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to accomodate you again on some future occasion. Faithfully yours, Eva Garcia-Assistant Director
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Teresa Marler
7-Apr-2019Customer rating:The hotel is very convenient. The rooms are very clean and comfortable. The views from the terrace are spectacular!
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Hotel response
Dear Teresa Marler. Thank you for your nice review and your stay with us. We are glad that we were able to make your visit comfortable and convenient. We hope to see you again soon! Warmest Regards, Eva Garcia-Assistant Director
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Sheizaf Mekler
4-Apr-2019Customer rating:We had a lovely time, the hotel services are great, the location is very good, the room is clean and very nice.
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Hotel response
Dear Sheizaf Mekler. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleanliness and services. I hope we get to see you again in the near future. Best regards. Eva García-Assistant Director
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Hotel guest
4-Apr-2019Customer rating:A most comfortable and well appointed room, high quality and friendly Staff.
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Hotel response
Dear Guest. Thank you for your review and score. I and my staff appreciate your kind words and we are very happy to hear your stay has been comfortable. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Kind regards, Eva Garcia-Assistant Director
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Albert Hammond
26-Mar-2019Customer rating:Whenever we visit Madrid, we stay at Atlantico to experience the comfort, friendliness and professionalism of the hotel and staff. A special thanks to Carmen, on the 9th floor lounge who made us feel very welcome.
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Hotel response
Dear Mr.Hammond. Thank you for your review and for your recent stay. We are very happy to hear you had a comfortable stay and enjoy our staff service. Carmen will be glad to hear she made your stay easy. Kind regards, Eva Garcia-Assistant Director
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