Customer reviews
Hotel Atlantico Madrid
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Booking.com GUEST REVIEW AWARD |
Expedia Insiders’ Select |
Tripadvisor Certificado de Excelencia |
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Hotel guest
27-Nov-2018Customer rating:All excellent, rooms were too hot at times.
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Hotel response
Dear Guest, We appreciate very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Sherman Henzel
27-Nov-2018Customer rating:Very comfortable room. Extremely friendly staff. Excellent espresso coffee machine at breakfast. Rooftop terrace good place for a glass of wine while we enjoyed the view of Madrid. Central location made it easy to get around.
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Hotel response
Dear Sherman Henzel. We'd like to thank you for having chosen our hotel and for spending some of your time in writing your nice comment about our staff. We are glad your stay with us was comfortable and that you have been satisfied about our location. We hope there'll be another chance to host you, in the meantime please accept our Warmest regards.Eva Garcia-Assistant Director
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Brian Lewis
26-Nov-2018Customer rating:Staff and facility's absolutely splendid. our room over looking the street was immaculate. Hotel situated in walking reach or other wise of most of the attractions in Madrid. Madrid was fabulous.
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Hotel response
Dear Brian Lewis. Many thanks for your comments regarding oour facilities and staff during your visit. I am very pleased that you found the location to be easy access to all areas of Madrid. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Thereza Cheung
19-Nov-2018Customer rating:Location is great, all the staffs are very friendly. Will come back again.
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Hotel response
Dear Thereza Cheung. Thank you for your review and score. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Thank you again. Eva Garcia-Assistant Director
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delyn mcardle
18-Nov-2018Customer rating:There is everything to love about this hotel. Your greeted by very professional and helpful staff when you enter. They gave us several recommendations about sightseeing, directions and dinner which was acutually one of our favorite meals while in Madrid. Our room was more than expected. We had a queen bed, 2 side tables a vanity a small table to sit at a full size closet and still with room to walk around. The bed was comfortable which they turned down in the evening. We loved the double sink and the walk in shower, perfect. The safe sits inside a closet on top of the "STOCKED" frig, everything you could ask for at a reasonable price (we did not drink any of the alcohol), they also provide 2 free bottles of water every day you are there. We could not ask for more comfort, cleanliness and space. We loved this hotel for all the above but most of all the reasonable rate on top of everything. They offer a 12$ breakfast with american eggs, fruits, breads a variety of coffee and meats. Plus its near everything. We will definitely return to this gem! My favorite souvenir is the free mug that was waiting in our room. We were on the second floor. I hope you try this hotel and have the same experience we did!
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Hotel response
Dear Delyn Mcardle. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia-Assistant Director
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Hotel guest
18-Nov-2018Customer rating:Great room! Great breakfast!
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Hotel response
Dear Guest. Thank you for your patronage, feed back and beautiful review. We are very happy you enjoyed our breakfast and room. We look forward to welcoming you back.Sincerely, Eva Garcia-Assistant Director
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Hotel guest
8-Nov-2018Customer rating:We absolutely loved staying at Hotel Atlantico. First, our room was beautiful, serene, freshly updated and a perfect place for us to rest our heads each night over our week in Madrid and area. Housekeeping staff was excellent and our room was spotless and fresh each day. The reception staff were helpful when we had questions. Since our room was overlooking Gran Via it was sometimes a bit noisy from street noise below, but that is somewhat unavoidable. Also, the internet did not work very well. But our lovely room, view and location certainly far outweighed those two inconveniences. We would highly recommend the hotel to others traveling to Madrid and would definitely stay if we return. Thank you for an amazing visit!
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Hotel response
Dear Guest. Thank you so much for your feedback and recommendations. I am delighted to note that you enjoyed your room and location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel.consistency I am very sorry to read of the difficulties you experienced with our internet service. We are being working on this and are in the process of making this service much quicker so please do bear with us as I'm confident that we will have this addressed for you for future stays. We look forward to welcoming you back. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
6-Nov-2018Customer rating:Everything was perfect. Thank you for a lovely stay.
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Hotel response
Dear Guest, Thank you very much for your lovely comment. We are very pleased to read that your stay was lovely and everytihng was perfect. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
28-Oct-2018Customer rating:I was very happy with my stay at Hotel Atlantico.It is on a busy street in the heart of Madrid.The location was excellent being within a 20 minute walk of all major sights.The room was small but well laid out.There were large towels and good water pressure.Breakfast was in a nice light filled breakfast room overlooking Gran Via.The breakfast offered a good selection of breads, pastries,bacon,eggs, cold meats and cheeses.I'd liken it for Canadian/USA visitors to an upscale Hampton Inn breakfast buffet.On the 6th floor was a lovely lounge and small terrace overlooking the city.Very good value for the cost.Staff were all helpful and friendly.
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Hotel response
Dear Guest, Many thanks for your comments regarding our location, services, breakfast, facilities and staff during your visit. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Manabu Wagatsuma
23-Oct-2018Customer rating:very near from metro station. very comfortable room and excelent breakfast! i would like to stay again.
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Hotel response
Dear Manabu Wagatsuma. We appreciate very much again for taking the time to inform your valuable thoughts about our location, comfort and breakfast. We look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Hotel guest
17-Oct-2018Customer rating:The wifi connection is relatively slow and sometimes can't connect to both my phone and laptop.
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Hotel response
Dear Guest. Thank you very much for your review. I am very sorry to read of the difficulties you experienced with our internet service. We are being working on this and are in the process of making this service much quicker so please do bear with us as I'm confident that we will have this addressed for you for future stays. Kind regards, Eva Garcia-Assistant Director
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Tricia Smith
13-Oct-2018Customer rating:The staff are very helpful and friendly. The breakfast buffet was delicious. Great location!
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Hotel response
Dear Tricia Smith. Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico because our location and breakfast and that you were especially pleased with the friendliness of our staff. It is always gratifying to receive a positive feedback. We hope that we will be able to welcome you back to Hotel Atlantico. Best regards, Eva Garcia-Assistant Director
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Hotel guest
8-Oct-2018Customer rating:MUY BUENA UBICACIÓN, 4 ESTRELLAS REALES, MUY BUENA ATENCIÓN Y LIMPIEZA EN LAS HABITACIONES, YA HE ESTADO 4 VECES Y SEGUIRÉ EN EL MISMO HOTEL LA PXMA. VISITA A MADRID
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Hotel response
Estimado cliente. Estamos encantados de ser su hotel escogido cuando visita Madrid. Agradecemos sus comentarios y esperamos hacerlo un poco mejor en su próxima estancia y obtener sus 5 puntos de valoración. Cordiales saludos, Eva Garcia-Assistant Director
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Hotel guest
3-Oct-2018Customer rating:It was the nicest room on the 8th floor with balcony, the hotel provided for my husband and I. We booked it on the last minute and I think we were lucky to have it with a great rate. The staff were very nice and helpful. We’d like to go back and stay more in this hotel.
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Hotel response
Dear Guest. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. We are very happy to read you really enjoyed your room. We look forward to hosting you again. Best regards, Eva Garcia-Assistant Director
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Hotel guest
2-Oct-2018Customer rating:Simply the best. Our room was beautifully appointed and spotlessly clean. We loved the rooftop bar and breakfast buffet on the 1st floor. Centrally located downtown.
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Hotel response
Dear Guest. Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our location, facilities and services. It will be a pleasure to host you again in future. With best regards Eva García-Assistant Director
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Hotel guest
24-Sep-2018Customer rating:We really enjoyed our stay, as always. The nicest stuff, the hotel beautiful and clean See you next time for sure!
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Hotel response
Dear Guest. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed your stay with us. Thank you also for your mention of the hotel staff. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
24-Sep-2018Customer rating:This is the second time that my wife and I have stayed at the Atlantico. It is a great value with good breakfast, excellent location and very nice rooms. I would stay there again next time that I am in Madrid.
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Hotel response
Dear Sir. Thank you for choosing again the Hotel Atlántico for your stay in Madrid. When customer come back is because he was satisfied in his previous stay. I am very happy to hear you and your wife have had a nice stay with us. Sincerely, Eva Garcia-Assistant Director
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eleonora Walsh
14-Sep-2018Customer rating:Perfect location, beautiful accommodations, pleasant and helpful staff . . . .will definitely stay again and am happy to recommend to anyone who desires excellence while away from home.
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Hotel response
Dear Eleonora. Truly appreciate your review and recommendations. It is so pleasing to read that we met all expectations. We thank you the customers who take their time to inform us about it. Kind regards, Eva Garcia-Assistant Director
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Lawrence Gardner
3-Sep-2018Customer rating:This was a great hotel for our purposes. We stayed here for 2 nights and found it to be first rate and was in walking distance to Museo del Prado, a must-see in Madrid.
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Hotel response
Dear Lawrence Gardner. Thank you for your nice review and your stay with us. We are glad that we were able to make your 2 nights of stay with us comfortable and convenient. We hope to see you again soon! Kind regards, Eva Garcia-Assistant Director
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sheree phelan
2-Sep-2018Customer rating:What a beautiful hotel the best we have stayed in since we have been in Europe and we have been here for 4 weeks it's clean spacious great location staff are very friendly
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Hotel response
Dear Sheree Phelan. Many thanks for your comments regarding our location, cleanliness and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. We look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Hotel guest
27-Aug-2018Customer rating:Excellent center city location. Walk to all the sites from this hotel. Good sized room at a very reasonable price.
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Hotel response
Dear Guest. Thank you for your review it is appreciated. I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you also for your nice comments about the room size and value. Thank you for taking the time to share your experience. Yours sincerely, Eva Garcia-Assistant Director
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Jorge Lorenzo
22-Aug-2018Customer rating:He estado en diferentes hoteles en la ciudad Madrid, despues de pasar dos maravillosos dias en el Hotel Atlantico, he decidido que siempre que vaya a Madrid, me quedare ahi. Saludos a Bernardo, muchas gracias por todo. A los caballeros y damas que trabajan en la recepcion, las señoras de las habitaciones, excelente trato, muy profesionales. Muchas gracias a todos. Espero que mi amigo de la recepcion, se haya sacado el Euromillon del viernes 17 de agosto en los tickets que le deje. Se lo merece por su excelente trabajo. Jorge Lorenzo y esposa.
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Hotel response
Estimados Sres. Lorenzo. Es un placer leer su comentario y saber que cumplimos con todas sus expectativas. Me ocuparé personalmente de hacer llegar sus felicitaciones a todo el personal del hotel y en especial a Bernardo que es un gran profesional en su trabajo. Reciban un saludo muy cordial y esperamos que a partir de ahora seamos su hotel en Madrid. Eva Garcia-Assistant Director
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Hotel guest
27-Jul-2018Customer rating:Staff was courteous, and room was clean.
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Hotel response
Dear Sir, Thank You for taking the time to write a review about your stay at Hotel Atlántico and for your nice words about the staff, room and cleanliness. It will be a real pleasure for us to host you in our hotel again. With kind regards Eva García Assistant Director
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Hotel guest
21-Jul-2018Customer rating:The room was more spacious than I anticipated and I loved, loved, loved that I could experience the nightlife on the streets from our second floor balcony.
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Hotel response
Dear Guest. Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had a nice stay and loved the hotel and views. We hope to see you again soon. Warmest regards, Eva Garcia-Assistant Director
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Hotel guest
19-Jul-2018Customer rating:Very pleasant hotel,helpful friendly staff,great location for tourist sites and good restaurants nearby
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Hotel response
Dear Sirs, Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our hotel, staff and location. It will be a pleasure to host you again in future. With best regards, Eva García-Assistant Director
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Gabriel Martinez
9-Jul-2018Customer rating:We really think that the hotel should have disclosed to us that major sidewalk expansion work was taking place right at their front door! It was noisy, dusty and overall not pleasant. The desk staff was obviously stressed about it. The location was wonderful and the rooftop patio met our expectations and then some. Cloy the bartender was pleasant and friendly and really made us feel at home. The breakfast buffet was outstanding and the wait staff extremely friendly.
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Hotel response
Dear Gabriel Martinez, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I will let Cloy know how much you appreciated his efforts. We hope you will come back and see us again soon. Sincerely, Eva Garcia-Assistant Director
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Sharon Zilca
8-Jul-2018Customer rating:Tuvimos una vacacion espectacular! la habitacion fue divino con todo lo lujo y un balcon a Gran Via. El personal del hotel era muy atento. El hotel esta localizado en el MEJOR punto de madrid. Gracias hotel Atlantico!
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Hotel response
Estimada Sharon Zilca. Gracias por sus amables comentarios y por compartirlos con otros viajeros. Nos satisface que tanto la ubicación como la habitación fueran de su agrado y que el trato del personal estuviera a la altura de sus expectativas. Muchas gracias. Un cordial saludo, Eva Garcia-Assistant Director
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Hotel guest
6-Jul-2018Customer rating:This was a return stay at the Hotel Atlantico Madrid and it did not disappoint. The room was beautiful and clean. The bathroom was wonderful. Staff were polite and very accommodating. Love the Hotel Atlantico!
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Hotel response
Dear Customer. Thank you for choosing the Hotel Atlántico again. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the hotel, room and bathroom and staff. Hope that the next time you stay at the hotel, we can meet your expectations once again. Regards, Eva Garcia-Assistant Director
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Hotel guest
2-Jul-2018Customer rating:The room for disabled persons is great, especially the bathroom. Highly recommended!
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Hotel response
Dear Guest. First of all thank you very much for staying with us, for your nice review and score and for your recommendations. Thank you for sharing with other travellers your kind opinion about our rooms and bathrooms for disabled person, very important for us. It will be a pleasure to host you again in future. With best regards, Eva García-Assistant Director
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Madeline Noakes
26-Jun-2018Customer rating:One of the best hotel experiences in Europe! Front desk personnel were helpful, kind, and delightful. Wonderful breakfast buffet with excellent service. I especially appreciated the hotel roof top bar and service. Rooms were exceptionally clean and well appointed. Thank you for a wonderful stay in Madrid.
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Hotel response
Dear Madeline Noakes. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the Front Desk staff. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards, Eva Garcia-Assistant Director
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Lynda Hicks
22-Jun-2018Customer rating:This was our favorite hotel on our Europe trip. And one of the least expensive that we stayed in. The beds are oversize twins and really comfortable. The pillows are amazing. Breakfast was great and all staff friendly and helpful!
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Hotel response
Dear Lynda Hicks. Thank you for taking the time to write a review about your stay at Hotel Atlántico and for your recommendation as your favourite hotel in your Europe trip. We are very glad to hear such a nice words about our comfort, beds and pìllows, as well as the breakfast and staff. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director
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Hotel guest
22-Jun-2018Customer rating:Fantastic stay; great location with lovely clean room overlooking Gran Via. Will definitely return.
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Hotel response
Dear Guest. We appreciate very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Catherine Higuera
19-Jun-2018Customer rating:A beautiful hotel with very clean rooms. Breakfast served which helps fuel your day because the hotel is in the heart of Madrid.Easy walk to shopping, historic sights and the Prado. Highly recommend Hotel Atlantico Madrid!
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Hotel response
Dear Catherine Higuera. Thank you for taking the time to write a review about your stay at Hotel Atlántico and for your recommendation. We are very pleased you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city. We hope that we will be able to welcome you back to Hotel Atlantico. Warmest regards, Eva Garcia-Assistant Director
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Hotel guest
18-Jun-2018Customer rating:Wonderful stay. Everything was good - the room, the bathroom, breakfast and the location.
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Hotel response
Dear Guest. Thank You for taking the time to write a review about your wonderful stay with us. We are very glad to hear such a nice words about the room and bathroom, breakfast and location. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director
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John Robinson
10-Jun-2018Customer rating:Hotel Atlantico is in a great location. Close to the metro, walking distance to sites and restaurants. The front desk was very helpful and professional. We arrived early and our room was ready. The check-in and check-out was very efficient. The room had a very comfortable bed, large bathroom and plenty of closet space. We are very happy with our stay and would definitely return.
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Hotel response
Dear John Robinson. Thank you for your review and 5 rating. We are glad your stay with us was comfortable and that you have been satisfied about our location. Thank you also for your mention of the front desk staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
6-Jun-2018Customer rating:Great hotel and in a perfect location for tourist sites.
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Hotel response
Dear Guest. thank you for having chosen our hotel and for spending some of your time in writing your nice comment. We are glad your stay with us was comfortable and that you have been satisfied about our location. Kind regards, Eva Garcia-Assistant Director
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Itzhak Dalal
5-Jun-2018Customer rating:The hotel is fantastic ! the staff is kind and helpfull. it was great to stay at your hotel !
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Hotel response
Dear Itzhak Dalal. Thank you for your review. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Thank you again. Sincerely, Eva Garcia-Assistant Director
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marie Burdett
31-May-2018Customer rating:Fantastic location. Very well run. Impeccibly clean. Watched Real Madrid triumph in one of the public rooms with other guests. Nice bar with great outdoor space. Breakfast available onsite for a good start to your day.
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Hotel response
Dear Marie Burdett, Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words about our location, cleanliness, bar and breakfast. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director
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Daryl McGrath
1-May-2018Customer rating:A very clean hotel that is centrally located in Madrid. The staff were all professional and offered the highest standard
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Hotel response
Dear Daryl. Thank you for your review and for your fabulous. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Sincerely. Eva Garcia-Assistant Director
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Darren Meister
23-Apr-2018Customer rating:Fantastic stay. Excellent staff, location and facility.
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Hotel response
Dear Darren Meister. Thank you very much for your kind mention of our hotel. We are very happy to know you had a fantastic stay with us and enjoyed our location and facilities. Our staff strives to create a service experience for our guest that is lasting. We appreciate all of your comments and hope to see you again in the near future. Sincerely, Eva Garcia-Assistant Director
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Hotel guest
15-Apr-2018Customer rating:Excellent hotel in ideal location A perfect place to experience Madrid I will return and would highly recommend
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Hotel response
Dear Guest. Thank you for your review and recommendation. I am delighted to know you enjoyed our location and found excellent the Hotel Atlantico. Warmest regards, Eva Garcia-Assistant Director
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Lennard Seifert
25-Mar-2018Customer rating:Very nice hotel can recommend too anyone. Thank you for good and friendly service!
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Hotel response
Dear Lennard Seifert. Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had a nice stay and you found friendly our service. We hope to see you again soon. Kind regards, Eva Garcia-Assistant Director
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Robert Ingram
3-Mar-2018Customer rating:We had a few problems in the first room that the hotel offered us. But the staff handled these impeccably, and we were very grateful.
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Hotel response
Dear Robert Ingram. First of all thank you very much for staying with us. We are sorry to hear about the problem you encountered in your first room. It is glad to hear that after your complaint the staff found a new room that met your expectations. Our staff take great care in their service efforts. We are the ones who appreciate your comment. It will be a pleasure to host you again in future. With best regards Eva García Assistant Director
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Hotel guest
2-Mar-2018Customer rating:This hotel is a quiet little gem in the noisy center Times Square neighborhood in Madrid. Room exceeded our expectations. Very clean and comfortable and quiet. Highly recommend.
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Hotel response
Dear Madame. Truly appreciate your review, it is so pleasing to read that we exceeded your expectations. We thank you the customers who take their time to inform us about it. Hope to see you again soon. Kind regards, Eva Garcia-Assistant Director
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Irving Henry
20-Feb-2018Customer rating:Thank you for the warm welcome and friendly and efficient service. The hotel is ideally located, quiet and clean. The facilities, room 712 in our case, and dining are excellent. We are returning next Easter and will book soon. I have also told friends and family about this hotel and am happy for my name to appear.
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Hotel response
Dear Irving Henry. Thank you for sharing your experience with us here and for your stay. We appreciate your kind gratitude about our staff and hotel. We really appreciate your recommendations to your referals and hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director
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Hotel guest
4-Feb-2018Customer rating:Breakfast overpriced and to our taste lack of vegetables, no cucumbers in Spain? and good cheese. Every day exactly the same (stayed 4nights) was quite boring. For somebody who isn’t used to eat meats and cakes in the morning it was too dull. Otherwise your hotel deserves 5.
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Hotel response
Dear Erna Boresntein. we would like to thank you very much for your wonderful comments but also for your useful remarks. We are very happy and proud that you liked the hotel. On the other hand, we would like to apologize for not exceeding your expectations regarding the breakfast. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience with our breakfast. Sincerely, Eva Garcia-Assistant Director
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Hotel guest
1-Feb-2018Customer rating:Our stay at Hotel Atlantico was wonderful. Our room was clean, tidy and classy. The toilet was clean and spacious. Great location! Staff were nice, friendly and helpful. Had a pleasant and enjoyable staff!
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Hotel response
Deat Guest. Thanks for taking time to post your review of our hotel. It is great to know you had a wonderful stay with us. We do appreciate all the nice comments about our location, room and toilet. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
29-Jan-2018Customer rating:Great location, very clean. The most comfortable bed we ever had at any hotel, very nice and helpful staff. The only thing bothering is that there is no coffee/tee kit in the room.
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Hotel response
Dear Guest. Thank you for review and score. I am delighted to know that you appreciated our premium mattresses of an excellent brand, our location and cleanliness. Thakn you also for your suggestion, helping us to constantly increasing our standards. We very much hope to have the opportunity to welcome you back soon. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
28-Jan-2018Customer rating:El hotel está muy bien ubicado en Gran Via Madrid. Habitación espaciosa, muy limpia. El servicio es excelente Delicioso desayuno Disfrutamos mucho de nuestra estancia en el hotel.
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Hotel response
Estimado cliente. Muchas gracias por hacernos saber que disfrutaron de su estancia tanto por el hotel en sí como por el servicio recibido. Esperamos que nos visiten de nuevo muy pronto. Cordiales saludos, Eva Garcia-Assistant Director
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Alon Dory
22-Jan-2018Customer rating:great vacation and lovely hotel , surely recommend . best location ever
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Hotel response
Dear Alon Dory. Thank you for your nice review and your recommendations. We are glad that we were able to make your visit comfortable and convenient. We hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director
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