Customer reviews
Hotel Atlantico Madrid
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Booking.com GUEST REVIEW AWARD |
Expedia Insiders’ Select |
Tripadvisor Certificado de Excelencia |
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Hotel guest
15-Apr-2018Customer rating:Excellent hotel in ideal location A perfect place to experience Madrid I will return and would highly recommend
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Hotel response
Dear Guest. Thank you for your review and recommendation. I am delighted to know you enjoyed our location and found excellent the Hotel Atlantico. Warmest regards, Eva Garcia-Assistant Director
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Lennard Seifert
25-Mar-2018Customer rating:Very nice hotel can recommend too anyone. Thank you for good and friendly service!
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Hotel response
Dear Lennard Seifert. Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had a nice stay and you found friendly our service. We hope to see you again soon. Kind regards, Eva Garcia-Assistant Director
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Robert Ingram
3-Mar-2018Customer rating:We had a few problems in the first room that the hotel offered us. But the staff handled these impeccably, and we were very grateful.
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Hotel response
Dear Robert Ingram. First of all thank you very much for staying with us. We are sorry to hear about the problem you encountered in your first room. It is glad to hear that after your complaint the staff found a new room that met your expectations. Our staff take great care in their service efforts. We are the ones who appreciate your comment. It will be a pleasure to host you again in future. With best regards Eva García Assistant Director
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Hotel guest
2-Mar-2018Customer rating:This hotel is a quiet little gem in the noisy center Times Square neighborhood in Madrid. Room exceeded our expectations. Very clean and comfortable and quiet. Highly recommend.
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Hotel response
Dear Madame. Truly appreciate your review, it is so pleasing to read that we exceeded your expectations. We thank you the customers who take their time to inform us about it. Hope to see you again soon. Kind regards, Eva Garcia-Assistant Director
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Irving Henry
20-Feb-2018Customer rating:Thank you for the warm welcome and friendly and efficient service. The hotel is ideally located, quiet and clean. The facilities, room 712 in our case, and dining are excellent. We are returning next Easter and will book soon. I have also told friends and family about this hotel and am happy for my name to appear.
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Hotel response
Dear Irving Henry. Thank you for sharing your experience with us here and for your stay. We appreciate your kind gratitude about our staff and hotel. We really appreciate your recommendations to your referals and hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director
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Hotel guest
4-Feb-2018Customer rating:Breakfast overpriced and to our taste lack of vegetables, no cucumbers in Spain? and good cheese. Every day exactly the same (stayed 4nights) was quite boring. For somebody who isn’t used to eat meats and cakes in the morning it was too dull. Otherwise your hotel deserves 5.
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Hotel response
Dear Erna Boresntein. we would like to thank you very much for your wonderful comments but also for your useful remarks. We are very happy and proud that you liked the hotel. On the other hand, we would like to apologize for not exceeding your expectations regarding the breakfast. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience with our breakfast. Sincerely, Eva Garcia-Assistant Director
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Hotel guest
1-Feb-2018Customer rating:Our stay at Hotel Atlantico was wonderful. Our room was clean, tidy and classy. The toilet was clean and spacious. Great location! Staff were nice, friendly and helpful. Had a pleasant and enjoyable staff!
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Hotel response
Deat Guest. Thanks for taking time to post your review of our hotel. It is great to know you had a wonderful stay with us. We do appreciate all the nice comments about our location, room and toilet. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
29-Jan-2018Customer rating:Great location, very clean. The most comfortable bed we ever had at any hotel, very nice and helpful staff. The only thing bothering is that there is no coffee/tee kit in the room.
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Hotel response
Dear Guest. Thank you for review and score. I am delighted to know that you appreciated our premium mattresses of an excellent brand, our location and cleanliness. Thakn you also for your suggestion, helping us to constantly increasing our standards. We very much hope to have the opportunity to welcome you back soon. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
28-Jan-2018Customer rating:El hotel está muy bien ubicado en Gran Via Madrid. Habitación espaciosa, muy limpia. El servicio es excelente Delicioso desayuno Disfrutamos mucho de nuestra estancia en el hotel.
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Hotel response
Estimado cliente. Muchas gracias por hacernos saber que disfrutaron de su estancia tanto por el hotel en sí como por el servicio recibido. Esperamos que nos visiten de nuevo muy pronto. Cordiales saludos, Eva Garcia-Assistant Director
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Alon Dory
22-Jan-2018Customer rating:great vacation and lovely hotel , surely recommend . best location ever
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Hotel response
Dear Alon Dory. Thank you for your nice review and your recommendations. We are glad that we were able to make your visit comfortable and convenient. We hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director
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Jonathan Greene
15-Jan-2018Customer rating:A very clean, well run hotel. We really liked the bar and seating on the 9th floor. The staff at the front desk were to a person very helpful, with nothing to big a problem. I think it would help if in the reception there was much more to help with getting around the city and leaflets to show some of the attractions. The rooms were very clean and well appointed as was the bathroom, overall very nice rooms at a reasonable pr8ce I would definitely come back to this hotel !! Well done on running this hotel so well
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Hotel response
Dear Johathan Greene. Thank you for your business and recognition of our value. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. Thank you also for your suggestions which help us to improve our services. I hope we get to see you again in the near future. Warmest regards, Eva Garcia-Assistant Director
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Carlos Menendez
12-Jan-2018Customer rating:Staff is very helpful. They answer any questions and help you to get around the city and the country. Food is great! The bar and other areas in the top floor are very relaxing for morning and night times, either by yourself or with friends. Stunning views of the Gran Via. Very centric location.
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Hotel response
Dear Carlos Menendez. Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico because the food, bar, public areas and views, and that you were especially pleased with the friendliness and helpfulness of our staff. It is always gratifying to receive a positive feedback. We hope that we will be able to welcome you back to Hotel Atlantico. Best regards, Eva Garcia-Assistant Director
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Hotel guest
10-Jan-2018Customer rating:This hotel was very nice. Perfect location in Madrid. Our room was very very clean and the house keeping service was great. The Terrace lounge and bar service upstairs was GREAT! I only have two complaints about this hotel. 1) The bed, which I could live with. 2) The front desk staff was not friendly at all, which I did not expect or like from this level of hotel. I visit Europe all the time. This hotel would have been perfect had the front desk staff been more friendly and welcoming. I do not speak Spanish, my husband does speak Spanish. The front desk staff was NOT friendly or accommodating to me. They even corrected my Spanish when I pronounced my own last name. They were a bit more friendly to my husband, and this maybe because he spoke Spanish. They still were not very warm or welcoming. We did NOT ask our front desk staff for any help or directions while we were there because they just were not nice. Your hotel is beautiful, all the staff was great except the ones that are suppose to greet you and help you at the front. For example, we were not even offered assistance to our rooms with our bags when we arrived. We were the only people checking in, two men at the front desk, we were not even shown to our room or given an overview of the hotel when we arrived. We were just given our key and pointed to the elevator. We had guests come to pick us up from their hotel each morning for sight seeing and the front desk staff was not pleasant to them either. It became a running joke of how rude the front desk staff would be when we asked for any assistance or expected a pleasant greeting. We made all our reservations and got all our help from our guests hotel instead of ours because of this. Again, hotel was great. Only complaint was front desk staff. After New Years day a NEW staff was working at the front desk who seemed to be different and nicer, but by that time it was too late. Thank you.
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Hotel response
Dear Guest. First of all thank you for taking the time to send us a reply. While we are very happy to hear you enjoyed our hotel and location, we regret that the front desk service did not correspond to your expectations.We are very surprised to hear that you found our staff unhelpful or unfriendly, the general feedback about staff in general is very positive. I have already informed to all the Front Desk Staff, included the Manager about your complaint in order to solve this matter and that such incidents do not occur anymore in the future. Thanks a lot to help us to improve our services for our guests. I hope you can give us another chance and we can accommodate you again on your next visit to Madrid. Thanks again for your patience. Kind regards, Eva Garcia-Assistant Director
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Mark Evelyn-Wood
9-Jan-2018Customer rating:Everything kept to a High Standard Helpful Staff Good Value Very comfortable Room Great position for exploring
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Hotel response
Dear Mark Evelyn-Wood. Many thanks for your comments regarding the services, location and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. We very much look forward to welcoming you back again very soon we hope to the Hotel Atlantico. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
12-Dec-2017Customer rating:Well located. Don't let the tiny lobby fool you... spacious and luxurious room. Clean, modern bathroom and comfortable bed with nice linens. Accommodating staff and good breakfast.
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Hotel response
Dear Madame. We are delighted that your stay with us have been comfortable and rest assured that your comments will be shared with the whole team here and read with pride. I hope we get to see you again in the near future. Best regards. Eva García-Assistant Director
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Claudia Mejia
10-Dec-2017Customer rating:Amazing location. Gorgeous view from the roof terrace. Rooms are great and have all the essentials and more. I really enjoyed my stay here.
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Hotel response
Dear Claudia Mejia. Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel included the central location which we know how important is to make easier visiting the city. We really hope there'll be another chance to have you all here soon.Kind regards, Eva Garcia-Assistant Director
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Peter Cirrone
7-Dec-2017Customer rating:Lovely 3 Day stay with a great room. Very clean. Will Definitely say again for longer period
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Hotel response
Dear Peter Cirrone. Thank you for your recent visit to the Hotel Atlantico. I appreciate your mention of the cleanliness that we provide as well as the great room. We look forward to welcoming you back again in the near future. Best regards, Eva Garcia-Assistant Director
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Hotel guest
4-Dec-2017Customer rating:Great location and v v friendly staff
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Hotel response
Dear Ann Marie Halligan. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
3-Dec-2017Customer rating:It was all in all pleasant. However, the rooms are extremely perfumed. We would have appreciated less perfume and more possibilities to regulate smells and heating in the room.
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Hotel response
Dear Madame. Wde would like to thank you very much for your wonderful comments but also for your useful remarks. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. With best regards, Eva Garcia-Assistant Director
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jerilyn prague
30-Nov-2017Customer rating:Just returned from a 3 night stay at the Hotel Atlantico. What a great boutique hotel! Amazing location, right on the Gran Via ,next to great stores and walking distance to so many places. All the men behind at the front desk were extremely friendly and helpful with directions and suggestions of things to do. The room was spacious and very clean. Highly recommend this hotel
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Hotel response
Dear Jerilyn Prague. Thank you very much for your kind mention of our hotel and for inform us about your 3 nights of stay at hotel. Our staff strives to create a service experience for our guest that is lasting. We appreciate all of your comments and hope to see you again in the near future. Kind regards, Eva Garcia-Assistant Director
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Steven Krikava
19-Nov-2017Customer rating:Our room was clean, modern, quiet and comfortable. We loved going to the rooftop lounge for a cocktail or just to sip coffee and watch the bustle of the city below.
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Hotel response
Dear Steven Krilava. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed the room and the rooftop bar. I sincerely hope we will be able to welcome you back to Hotel Atlantico again soon. Kindest regards, Eva Garcia-Assistant Director
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Anthony Matthews
18-Nov-2017Customer rating:Excellemnt hotel and very centrally located. Comforatble room with all facilities available Highly recommended.
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Hotel response
Dear Anthony Matthews. Thank you for your nice review and your stay with us. We are glad that we were able to make your visit comfortable because the room and facilities and convenient because our location. We hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director
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Tom Costello
15-Nov-2017Customer rating:Just returned from 4 night stay in Hotel Atlantico. Excellent top class and friendly hotel. Located on main street convenient to all tourist locations, shopping and art galleries. Pencilled in for our next visit to Madrid.
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Hotel response
Dear Tom Costello. Thank you for this review. I am very happy that you enjoyed your 4 days of stay here!! I will share your comments with our team, who I am certain will be encouraged by your remarks. It is our pleasure to have served you. We look forward to your next visit. Best regards, Eva Garcia-Assistant Director
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Hotel guest
13-Nov-2017Customer rating:Very nice room, plentiful equipped, very clean - great value for money! We want to come back!
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Hotel response
Dear Guest. Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words and full marks. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Thank you again. Best Regards, Eva Garcia-Assistant Director
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Jerald Fireman
21-Oct-2017Customer rating:Great Location! Very helpful Staff.
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Hotel response
Dear Jerald Fireman. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva Garcia-Assistant Director
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Barry Williams Bond
21-Oct-2017Customer rating:Javier at the front desk provided excellent service and was very kind. Please thank him personally again for me! I will definitely stay again at your hotel.
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Hotel response
Dear Barry Williams. Thank you for your stay with us and for taking the time to write this nice review. Javier’s a great service ambassador and we were all very happy to see him mentioned by you. He takes great pride in the service he provides our guests. We hope to have the opportunity to serve you again. Warmest Regards, Eva Garcia-Assistant Director
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Dennis Gilroy
7-Oct-2017Customer rating:Had a great time in Madrid, and staying at Hotel Atlantico was superb!
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Hotel response
Dear Dennis Gilroy. Truly appreciate your review, it is so pleasing to read that we met all expectations. Best regards, Eva Garcia-Assistant Director
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ANTHONY BROWN
29-Sep-2017Customer rating:Lovely hotel in the heart of Madrid ideal for sightseeing. Nice modern rooms with comfortable bed.
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Hotel response
Dear Anthony Brown. Thank you for your nice review and your stay with us. We appreciate your patronage. We are glad that we were able to make your visit comfortable and convenient. We hope to see you again soon. Warmest Regards, Eva Garcia-Assistant Director
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robert boustead
29-Sep-2017Customer rating:Our 4 day stay was excellent from the comfort and cleanliness of our room to the delicious breakfast in the morning. The staff were courteous and friendly and eager to help in any way. The position of the hotel is very central for shopping and seeing the sites all within easy walking distance. We would recommend this hotel for a stay in Madrid and we would like to return ourselves in the future.
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Hotel response
Dear Robert Boustead. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia- Assistant Director
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Hotel guest
28-Sep-2017Customer rating:the staff was extremely helpful, the rooms were very nice and roomy, the location was great for getting around the city especially the center part of the city and we enjoyed the 9th floor terrace for evening drinks
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Hotel response
Dear Guest. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, room and the 9th floor. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Hotel guest
27-Sep-2017Customer rating:I had a wonderful stay at your hotel and I Will tell my friends about it. THANK YOU
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Hotel response
Dear Guest. Dear Guest. Thank for sharing your experience with your friends and por post it here for others to read. We were all happy to hear you had a nice stay with us. We hope to see you again soon. Best regards, Eva Garcia-Assistant Director
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Susanne Matthews
25-Sep-2017Customer rating:A return visit after several years and we have not been disappointed. Perfect location close to train station, Puerta del Sol,shopping and an easy walk to El Retiro and galleries. Our room was sparkling clean, all amenities provided and quiet even though it overlooked Gran Via. Bed was very comfortable and bathroom excellent. Staff throughout the hotel courteous and very helpful. Carmen in breakfast room is a delight. Reception staff helpful at all times and 9th floor terrace a fabulous place to have a drink in the evening. Cannot speak highly enough of this hotel.
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Hotel response
Dear Susanne Matthews. Thank you for choosing Hotel Atlántico again after several years. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the room and bathroom. I am delighted to read that Carmen took such good care of you during your stay. Thank you also for your mention about the reception staff. I have shared your kind words with all of them. We very much look forward to welcoming you back again very soon we hope to the Hotel Atlantico. Kind regards, Eva Garcia-Assistant Director
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Eric Percival
21-Sep-2017Customer rating:We really enjoyed our stay and appreciated the complimentary drink on the terrace since it was our honeymoon. Nice that the hotel is so central. The air conditioning was really quiet and efficient. Street noise was a bit of a problem when the balcony door was open, but no problem when it was closed.
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Hotel response
Dear Eric Percival. Congratulations for your Wedding and thank you for choosing the Hotel Atlántico to celebrate your honeymoon. We are very happy that your stay was a positive experience and that you enjoyed your time with us. It will be a pleasure to host you again in future. With best regards, Eva García- Assistant Director
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Hotel guest
20-Sep-2017Customer rating:Perfect for a stay in Madrid
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Hotel response
Dear Guest. Your review was a pleasure to read thank you. It is always great to know that you have had a perfect stay with us. Kind regards, Eva Garcia-Assistant Director
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ASITHA JAYAMAHA
11-Sep-2017Customer rating:Fantastic location right in the heart of Madrid. Wonderful staff !
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Hotel response
Dear Asitha Jayamaha. Thank you so much for your kind review. We are very glad that you have enjoyed our location and that you were especially pleased with the friendliness of our staff. It is always gratifying to receive a positive feedback. Hope to see you soon. Sincerely, Eva Garcia-Assistant Director
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Tessa Waterhouse
3-Sep-2017Customer rating:Lovely hotel, helpful staff and excellent location. We were upgraded and had a very nice room overlooking Gran Via. Good sound proofing from road noise. Didn't have breakfast.
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Hotel response
Dear Tessa. Thank you for sharing your experience with us here and for your stay. We appreciate your kind words of our location, quietness and staff. We hope to see you again soon! Warmest regards, Eva Garcia-Assistant Director Warmest Regards,
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David Michaels
2-Sep-2017Customer rating:Great location, wonderful staff and a very clean room. This was my second stay at the Atlantico and I will definitely stay there again when I'm in Madrid.
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Hotel response
Dear David. Thank you for choosing Hotel Atlántico each time you visit Madrid. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the cleanliness, location and staff, always feel is the most important and lasting memory of a hotel. Hope to see you very soon. Best regards, Eva Garcia-Assistant Director
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Carol Bornstein
2-Sep-2017Customer rating:Very impressed with this hotel - would definitely stay again. Beautifully decorated, immaculate, nice touches like bathrobes, slippers, turndown service and chocolates. Great location too!
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Hotel response
Dear Carol. Thank you for your review. We are greatly happy to know you were impressed with the Hotel Atlantico and appreciate our small details. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. We look forward to your return. Kind regards, Eva García Assistant Director
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Hotel guest
31-Aug-2017Customer rating:Beautiful hotel, excellent professional staff, very nice room. A keeper for a WE away in Madrid
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Hotel response
Dear Guest. Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Thank you again. Best regards, Eva Garcia-Assistant Director
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Andrew Walker
23-Aug-2017Customer rating:Absolutely super service. Wonderful, helpful and considerate staff. Fantastic bar. One of the greatest hotels, in the best location in Madrid. As a wheelchair-user, I recommend it without hesitation. Large rooms, huge accessible bathroom.
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Hotel response
Dear Andrew Walker. Thank you for taking the time to tell us regarding your recent stay at our hotel. We appreciate customers who let us know when things are right. But we really appreciate your feedback that our wheelchair services are satisfactory and that we recommend it to other customers.It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia- Assistant Director
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Julian Hatton
17-Aug-2017Customer rating:Hotel was very clean,staff courteous,breakfasts were excellent,rooms a high standard Will return
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Hotel response
Dear Julian Hatton. Thank you for sharing your experience with us here and for your stay. We appreciate your kind appreciation of our staff, cleanliness, breakfast and room. We hope to see you again soon! Kind regards, Eva Garcia-Assistant Director Warmest Regards,
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Hotel guest
9-Aug-2017Customer rating:Great location. Our room was beautiful and the staff was always very helpful. I would definitely stay there again.
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Hotel response
Dear Guest. Thank you for your nice review. I have shared your kind words with our staff. We are so happy you enjoyed our location and room. We hope you get to make it back to see us sometime soon. Best regards, Eva Garcia-Assistant Director
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Hotel guest
2-Aug-2017Customer rating:Excellently located hotel. Very good service. Would certainly return.
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Hotel response
Dear Guest. Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our facilities and services. It will be a pleasure to host you again in future. With best regards, Eva García- Assistant Director
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Po Po Kwan
19-Jul-2017Customer rating:Everything here is Excellent ! The room is clean and bed is comfortable, nice decoration; the Staffs are super nice especially the lady in the 1/F restaurant , always smiling. The hotel location is right in the centre of everything. I love this hotel .
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Hotel response
Dear Po Po Kwan. Dear Sirs, Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our cleanliness, comfort and location. Thank you also for your mention of the hotel staff.It is very rewarding for us to know that you had an excellent stay with us. It will be a pleasure to host you again in future. With best regards, Eva García- Assistant Director
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Hotel guest
15-Jul-2017Customer rating:Excellent location
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Hotel response
Dear Guest, We appreciated very much again for taking the time to inform your valuable assessment. We are glad that we were able to make your visit convenient. We look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Hotel guest
6-Jul-2017Customer rating:Quiet hotel, centrally located.
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Hotel response
Dear Guest. Thank you for sharing your experience with us here and for your stay. We appreciate your kind appreciation of our location and hotel. We hope to see you again soon! Warmest Regards, Eva Garcia-Assistant Director
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John Scott
4-Jul-2017Customer rating:This is a great hotel with helpful personnel, nice rooms, and a very good breakfast. The hotel is located in the city center in walking distance to many of the attractions in this wonderful city.
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Hotel response
Dear John. Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed the hotel, staff, room, breakfast as well as our location just in the city center of Madrid. We hope to see you again soon. With best regards, Eva Garcia-Assistant Director
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Maciej Dabrowiecki
28-Jun-2017Customer rating:Positives : nice, clean and decent size rooms. Very quick reaction of a technical team with AC problems in the room. Service oriented staff Negatives : very basic lobby, which doesn't reflect overall quality of the hotel. Rooftop bar should be prepared to served some cocktails and not only bottled drinks
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Hotel response
Dear Maciej, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Eva Garcia-Assistant Director
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Michael Farrell
1-Jun-2017Customer rating:Wonderful hotel. The quality of this hotel showed at both the arrival and leaving stages. As soon as our taxi stopped outside the hotel we were greeted by the very genial concierge who looked after our cases all the way to our room. The reception staff were incredibly helpful and check in was the fastest and most efficient we have ever experienced. We didn't eat in the hotel but the breakfast buffet seems exceptional value. One regret we have is that we didn't spend more time on the fabulous rooftop terrace which also has an indoor lounge area and business centre. A great place to chill. The hotel generally is immaculate, housekeeping is superb, complimentary comb, toothbrush etc replaced each day as necessary. It is not the cheapest hotel that you will find in Madrid but if you book Sunday through Wednesday you will get 5 Star accommodation and attention for 4 Star prices. Location is excellent for shopping and is not too far from all the usual sights you would wish to see. It is obvious that staff in the hotel really care about their guests.
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Hotel response
Dear Mr Farrell, Many thanks for your in-depth review regarding the services and staff during your visit. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Steven George
1-Jun-2017Customer rating:The hotel is very comfortable and extremely well maintained. The staff is helpful and friendly. The hotel is in a great location for shopping and touring.
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Hotel response
Dear Mr.George. Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our facilities and services. Thank you also for your mention of the hotel staff. It means so much to our team to hear a review like yours. It will be a pleasure to host you again in future. With best regards, Eva García- Assistant Director
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- © Hotel Atlántico, Calle Gran Vía, 38 28013 Madrid Tel +34 91 522 64 80 Email informacion@hotelatlantico.es
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