Customer reviews
Hotel Atlantico Madrid
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Booking.com GUEST REVIEW AWARD |
Expedia Insiders’ Select |
Tripadvisor Certificado de Excelencia |
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lou ann dent
28-Apr-2019Customer rating:Wonderful accommodations, service and location! Live the rooftop. In fact, we enjoyed so much we booked another visit as we leave Spain. We’ll be back. I’ll
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Hotel response
Dear Lou Ann Dent. Your review was a pleasure to read thank you, it is always great to know that we have met all expectations. Thank you for your last visit and we hope that the next one will be very soon. Warmest regards, Eva Garcia-Assistant Director
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Hotel guest
14-Apr-2019Customer rating:What warm helpful staff. This hotel had a wonderful location and was so helpful.
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Hotel response
Dear Guest. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Kind regards, Eva García-Assistant Director
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Hotel guest
13-Apr-2019Customer rating:Atlantico is a fantastic location. Easy walking distance to many of the main attractions in Madrid. Very comfortable rooms and a great front desk staff to help you with whatever you need. Our room faced the street and very little traffic noise was heard but a courtyard room should be almost silent. Very good value for the price of the room and we will definitely stay here again when in Madrid.
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Hotel response
Dear Guest. Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words. We appreciate your nice comments about our location, comfort and quiet. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. Hope to see you again soon. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
9-Apr-2019Customer rating:The bed is as wide as a queen, but not as long as a queen. It was almost like it was a double turned on it’s side. When you are a person 6 feet tall or more, you need a real queen or queen. Not a shorter size bed, where your feet stick off the bed.
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Hotel response
Dear Guest. Thank you very much for letting us know your inconveniences regarding the bed size during your stay at the Hotel Atlántico and we appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort this may have caused. I would appreciate it if you would inform us about this when you make your reservation next time, so we can meet your expectations one hundred percent. We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to accomodate you again on some future occasion. Faithfully yours, Eva Garcia-Assistant Director
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Teresa Marler
7-Apr-2019Customer rating:The hotel is very convenient. The rooms are very clean and comfortable. The views from the terrace are spectacular!
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Hotel response
Dear Teresa Marler. Thank you for your nice review and your stay with us. We are glad that we were able to make your visit comfortable and convenient. We hope to see you again soon! Warmest Regards, Eva Garcia-Assistant Director
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Sheizaf Mekler
4-Apr-2019Customer rating:We had a lovely time, the hotel services are great, the location is very good, the room is clean and very nice.
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Hotel response
Dear Sheizaf Mekler. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleanliness and services. I hope we get to see you again in the near future. Best regards. Eva García-Assistant Director
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Hotel guest
4-Apr-2019Customer rating:A most comfortable and well appointed room, high quality and friendly Staff.
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Hotel response
Dear Guest. Thank you for your review and score. I and my staff appreciate your kind words and we are very happy to hear your stay has been comfortable. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Kind regards, Eva Garcia-Assistant Director
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Albert Hammond
26-Mar-2019Customer rating:Whenever we visit Madrid, we stay at Atlantico to experience the comfort, friendliness and professionalism of the hotel and staff. A special thanks to Carmen, on the 9th floor lounge who made us feel very welcome.
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Hotel response
Dear Mr.Hammond. Thank you for your review and for your recent stay. We are very happy to hear you had a comfortable stay and enjoy our staff service. Carmen will be glad to hear she made your stay easy. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
19-Mar-2019Customer rating:We enjoyed 5 nights at the Hotel Atlantico and wished we could have stayed longer. The hotel is beautiful and our rooms were spacious, comfortable and beautifully designed with good lighting and storage space. We only had breakfast there one morning because of our schedule but it was very good. The reception staff could not have been kinder or more helpful. The location is wonderful and we walked everywhere, always feeling safe.
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Hotel response
Dear Guest. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the reception staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia-Assistant Director
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Richard Kreider
19-Mar-2019Customer rating:Friendly and competent staff. Best location in Madrid.
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Hotel response
Dear Mr.Kreider, thank you very much for your kind words that are really the best compliments that a Hotel Manager can ever receive. We are all very happy that you liked our location but particularly that you enjoyed the service our staff have provided. We hope to see you again in a near future. Warmest regards, Eva GArcia-Assistant Director
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Hotel guest
28-Feb-2019Customer rating:perfect loaction. very good service
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Hotel response
Dear Sirs, Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our location and services. Best regards, Eva Garcia-Assistant Director
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yuval zakh
18-Feb-2019Customer rating:the hotel is in excellent location, the rooms are spacious, comfortable and clean, the breakfast is rich and tasty, the bar on the ninth floor is very comfortable and the stuff is polite and helpful, and we discover the stairs to the turret from which you can see madrid in all splendor
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Hotel response
Dear Yuval Zakh. Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about the comfort we offer, our location, breakfast and views. Thank you also for your mention of the hotel staff. It will be a pleasure to host you again in future. With best regards Eva García Assistant Director
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Hotel guest
26-Jan-2019Customer rating:Please make it easier to recycle our paper, glass and cans! Thank you!
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Hotel response
Dear Guest, We appreciated very much for taking the time to evaluate your stay with us and to send your score. Do not worry about recycling, we do it for you. Thank you anyway. We look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Hotel guest
22-Jan-2019Customer rating:Hotel Atlantico is the best hotel I have stayed at. I stayed at the SUPERIOR SINGLE ROOM - 215 square feet. The room was SPACIOUS and VERY beautiful (NEWLY RENOVATED). The location is awesome. I was walking distance to Puerta del Sol, Plaza Mayor, Palacio Real, Catedral de Madrid, Retiro Park, Puerta de Alcala, and Mercado de San Miguel. I will stay at Hotel Atlantico again and again every time I revisit Madrid. Many great restaurants close by. I also saw a Flamenco show, again walking distance. Customer service was awesome.
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Hotel response
Dear Guest, Thank you for your in-depth reply. Your compliments of the Hotel Atlántico are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return. Kind regards, Eva García-Assistant Director
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Michal Barshishat Ben elul
19-Jan-2019Customer rating:We love this hotel, the staff are Efficient, welcoming and helping. the rooms are spacious and comfortable and the atmosphere is nice. this is not our first time and for sure we will be back.
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Hotel response
Dear Michal Barshishat Ben elu. Thank you for your nice review and score. We do appreciate all the great comments. Thank you also for your mention about the hotel staff. I have shared your kind words with them. We are delighted to know that you will come back at Hotel Atlantico. Kind regards, Eva Garcia-Assistant Director
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ron mamon
11-Dec-2018Customer rating:This is the third time we have been staying at the hotel and are satisfied each time anew. The hotel is great, the location is excellent, the rooms are wonderful, the cleanliness level is very high, the staff are courteous and very helpful.We will be happy to come back and stay again at this excellent hotel.
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Hotel response
Dear ron mamon. Thank you for choosing Hotel Atlántico each time you visit Madrid. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the hotel, location and staff, always feel is the most important and lasting memory of a hotel. Hope to see you in your fourth time with us. Best regards, Eva Garcia-Assistant Director
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Hotel guest
11-Dec-2018Customer rating:Chesterfield100 11 Reviewed 3 days ago Superb Hotel in a great location in Madrid I haven't written a trip advisor review before but have read many and used the photographs to decide whether to stay or not. So I will begin with a simple summary. If you are hesitating about booking, either a trip to Madrid or specifically this hotel, .....then DON'T. It is amongst one of the best hotels my wife and I have stayed in on our travels. I haven't added any more photographs are there enough on here already to do the hotel justice. Upon entering the hotel, which was only a €30 fixed price taxi ride away from the airport, or the metro is also available, you are treated to excellent service by the concierge and the reception staff, for whom nothing is too much trouble and they are always ready with friendly advice when asked. We wanted to experience a traditional, not tourist, tapas bar for our first night and the concierge recommend two, both within 5 minutes walk. We chose the Mercado de la Reina, just excellent. Worried that the hotel doesn't have an evening restaurant, well don't, the location of the hotel on Gran Via puts you within easy walking distance of many restaurants, the theatre district or even the old town area...oh and the City Bus tours stop close by as well. The hotel does have an afternoon snack bar and roof top terrace where complimentary tea and coffee (alcoholic drinks can also be bought!) can be taken in the afternoon sunshine! A full English or continental breakfast is available up to 11.30 for those who need a lie in!! Now what else do you need an hotel for...did I hear someone say bedroom? Well we booked a standard double via the hotel's own website, not Expedia or Booking.com etc.and whilst I don't know if that made a difference, it certainly was cheaper, but room 507 is superb. Two queen beds, dressing table and comfortable armchair and a bathroom more akin to Roman times. Two hand sinks, hansgore rain shower and enough complimentary toiletries and towels to keep the most fastidious person going! Oh and comb, toothbrush, shower cap, shoeshine cloth and tissues, bath robes, slippers and room safe and enough clothes hangers as well. So don't worry about forgetting to pack anything, they've got it all. The room is centrally heated, has air con available at any time, not just summer months, is on the front of the hotel with patio doors and a little Juliet balcony. It has powered roller shutters on all windows so don't worry too much about road noise. Yes there can be some but for heaven's sake you are on Madrid's main shopping road and it didn't keep me awake! Price, wouldn't fault it. Approximately €400 for 3 nights.! So if you are thinking of a trip to Madrid then go ahead and book Hotel Atlantico. I don't think you will be disappointed. AND if you don't, then I have just wasted the last half an hour writing this!!!
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Hotel response
Dear Mr Guest. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia-Assistant Director
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Hotel guest
10-Dec-2018Customer rating:The most inexpensive rooms are very small. We reserved but then changed to a deluxe room for 30 euro more, it was well worth it.
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Hotel response
Dear Scott Falvo. Thank you for sharing your experience with us here and for your stay. Warmest Regards, Eva Garcia-Assistant Director
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Hotel guest
27-Nov-2018Customer rating:All excellent, rooms were too hot at times.
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Hotel response
Dear Guest, We appreciate very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Sherman Henzel
27-Nov-2018Customer rating:Very comfortable room. Extremely friendly staff. Excellent espresso coffee machine at breakfast. Rooftop terrace good place for a glass of wine while we enjoyed the view of Madrid. Central location made it easy to get around.
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Hotel response
Dear Sherman Henzel. We'd like to thank you for having chosen our hotel and for spending some of your time in writing your nice comment about our staff. We are glad your stay with us was comfortable and that you have been satisfied about our location. We hope there'll be another chance to host you, in the meantime please accept our Warmest regards.Eva Garcia-Assistant Director
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Brian Lewis
26-Nov-2018Customer rating:Staff and facility's absolutely splendid. our room over looking the street was immaculate. Hotel situated in walking reach or other wise of most of the attractions in Madrid. Madrid was fabulous.
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Hotel response
Dear Brian Lewis. Many thanks for your comments regarding oour facilities and staff during your visit. I am very pleased that you found the location to be easy access to all areas of Madrid. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
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Thereza Cheung
19-Nov-2018Customer rating:Location is great, all the staffs are very friendly. Will come back again.
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Hotel response
Dear Thereza Cheung. Thank you for your review and score. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Thank you again. Eva Garcia-Assistant Director
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delyn mcardle
18-Nov-2018Customer rating:There is everything to love about this hotel. Your greeted by very professional and helpful staff when you enter. They gave us several recommendations about sightseeing, directions and dinner which was acutually one of our favorite meals while in Madrid. Our room was more than expected. We had a queen bed, 2 side tables a vanity a small table to sit at a full size closet and still with room to walk around. The bed was comfortable which they turned down in the evening. We loved the double sink and the walk in shower, perfect. The safe sits inside a closet on top of the "STOCKED" frig, everything you could ask for at a reasonable price (we did not drink any of the alcohol), they also provide 2 free bottles of water every day you are there. We could not ask for more comfort, cleanliness and space. We loved this hotel for all the above but most of all the reasonable rate on top of everything. They offer a 12$ breakfast with american eggs, fruits, breads a variety of coffee and meats. Plus its near everything. We will definitely return to this gem! My favorite souvenir is the free mug that was waiting in our room. We were on the second floor. I hope you try this hotel and have the same experience we did!
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Hotel response
Dear Delyn Mcardle. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards. Eva Garcia-Assistant Director
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Hotel guest
18-Nov-2018Customer rating:Great room! Great breakfast!
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Hotel response
Dear Guest. Thank you for your patronage, feed back and beautiful review. We are very happy you enjoyed our breakfast and room. We look forward to welcoming you back.Sincerely, Eva Garcia-Assistant Director
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Hotel guest
8-Nov-2018Customer rating:We absolutely loved staying at Hotel Atlantico. First, our room was beautiful, serene, freshly updated and a perfect place for us to rest our heads each night over our week in Madrid and area. Housekeeping staff was excellent and our room was spotless and fresh each day. The reception staff were helpful when we had questions. Since our room was overlooking Gran Via it was sometimes a bit noisy from street noise below, but that is somewhat unavoidable. Also, the internet did not work very well. But our lovely room, view and location certainly far outweighed those two inconveniences. We would highly recommend the hotel to others traveling to Madrid and would definitely stay if we return. Thank you for an amazing visit!
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Hotel response
Dear Guest. Thank you so much for your feedback and recommendations. I am delighted to note that you enjoyed your room and location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel.consistency I am very sorry to read of the difficulties you experienced with our internet service. We are being working on this and are in the process of making this service much quicker so please do bear with us as I'm confident that we will have this addressed for you for future stays. We look forward to welcoming you back. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
6-Nov-2018Customer rating:Everything was perfect. Thank you for a lovely stay.
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Hotel response
Dear Guest, Thank you very much for your lovely comment. We are very pleased to read that your stay was lovely and everytihng was perfect. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
28-Oct-2018Customer rating:I was very happy with my stay at Hotel Atlantico.It is on a busy street in the heart of Madrid.The location was excellent being within a 20 minute walk of all major sights.The room was small but well laid out.There were large towels and good water pressure.Breakfast was in a nice light filled breakfast room overlooking Gran Via.The breakfast offered a good selection of breads, pastries,bacon,eggs, cold meats and cheeses.I'd liken it for Canadian/USA visitors to an upscale Hampton Inn breakfast buffet.On the 6th floor was a lovely lounge and small terrace overlooking the city.Very good value for the cost.Staff were all helpful and friendly.
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Hotel response
Dear Guest, Many thanks for your comments regarding our location, services, breakfast, facilities and staff during your visit. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Manabu Wagatsuma
23-Oct-2018Customer rating:very near from metro station. very comfortable room and excelent breakfast! i would like to stay again.
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Hotel response
Dear Manabu Wagatsuma. We appreciate very much again for taking the time to inform your valuable thoughts about our location, comfort and breakfast. We look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Hotel guest
17-Oct-2018Customer rating:The wifi connection is relatively slow and sometimes can't connect to both my phone and laptop.
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Hotel response
Dear Guest. Thank you very much for your review. I am very sorry to read of the difficulties you experienced with our internet service. We are being working on this and are in the process of making this service much quicker so please do bear with us as I'm confident that we will have this addressed for you for future stays. Kind regards, Eva Garcia-Assistant Director
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Tricia Smith
13-Oct-2018Customer rating:The staff are very helpful and friendly. The breakfast buffet was delicious. Great location!
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Hotel response
Dear Tricia Smith. Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Hotel Atlantico because our location and breakfast and that you were especially pleased with the friendliness of our staff. It is always gratifying to receive a positive feedback. We hope that we will be able to welcome you back to Hotel Atlantico. Best regards, Eva Garcia-Assistant Director
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Hotel guest
8-Oct-2018Customer rating:MUY BUENA UBICACIÓN, 4 ESTRELLAS REALES, MUY BUENA ATENCIÓN Y LIMPIEZA EN LAS HABITACIONES, YA HE ESTADO 4 VECES Y SEGUIRÉ EN EL MISMO HOTEL LA PXMA. VISITA A MADRID
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Hotel response
Estimado cliente. Estamos encantados de ser su hotel escogido cuando visita Madrid. Agradecemos sus comentarios y esperamos hacerlo un poco mejor en su próxima estancia y obtener sus 5 puntos de valoración. Cordiales saludos, Eva Garcia-Assistant Director
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Hotel guest
3-Oct-2018Customer rating:It was the nicest room on the 8th floor with balcony, the hotel provided for my husband and I. We booked it on the last minute and I think we were lucky to have it with a great rate. The staff were very nice and helpful. We’d like to go back and stay more in this hotel.
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Hotel response
Dear Guest. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. We are very happy to read you really enjoyed your room. We look forward to hosting you again. Best regards, Eva Garcia-Assistant Director
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Hotel guest
2-Oct-2018Customer rating:Simply the best. Our room was beautifully appointed and spotlessly clean. We loved the rooftop bar and breakfast buffet on the 1st floor. Centrally located downtown.
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Hotel response
Dear Guest. Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our location, facilities and services. It will be a pleasure to host you again in future. With best regards Eva García-Assistant Director
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Hotel guest
24-Sep-2018Customer rating:We really enjoyed our stay, as always. The nicest stuff, the hotel beautiful and clean See you next time for sure!
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Hotel response
Dear Guest. Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed your stay with us. Thank you also for your mention of the hotel staff. Kind regards, Eva Garcia-Assistant Director
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Hotel guest
24-Sep-2018Customer rating:This is the second time that my wife and I have stayed at the Atlantico. It is a great value with good breakfast, excellent location and very nice rooms. I would stay there again next time that I am in Madrid.
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Hotel response
Dear Sir. Thank you for choosing again the Hotel Atlántico for your stay in Madrid. When customer come back is because he was satisfied in his previous stay. I am very happy to hear you and your wife have had a nice stay with us. Sincerely, Eva Garcia-Assistant Director
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eleonora Walsh
14-Sep-2018Customer rating:Perfect location, beautiful accommodations, pleasant and helpful staff . . . .will definitely stay again and am happy to recommend to anyone who desires excellence while away from home.
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Hotel response
Dear Eleonora. Truly appreciate your review and recommendations. It is so pleasing to read that we met all expectations. We thank you the customers who take their time to inform us about it. Kind regards, Eva Garcia-Assistant Director
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Lawrence Gardner
3-Sep-2018Customer rating:This was a great hotel for our purposes. We stayed here for 2 nights and found it to be first rate and was in walking distance to Museo del Prado, a must-see in Madrid.
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Hotel response
Dear Lawrence Gardner. Thank you for your nice review and your stay with us. We are glad that we were able to make your 2 nights of stay with us comfortable and convenient. We hope to see you again soon! Kind regards, Eva Garcia-Assistant Director
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sheree phelan
2-Sep-2018Customer rating:What a beautiful hotel the best we have stayed in since we have been in Europe and we have been here for 4 weeks it's clean spacious great location staff are very friendly
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Hotel response
Dear Sheree Phelan. Many thanks for your comments regarding our location, cleanliness and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. We look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Hotel guest
27-Aug-2018Customer rating:Excellent center city location. Walk to all the sites from this hotel. Good sized room at a very reasonable price.
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Hotel response
Dear Guest. Thank you for your review it is appreciated. I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you also for your nice comments about the room size and value. Thank you for taking the time to share your experience. Yours sincerely, Eva Garcia-Assistant Director
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Jorge Lorenzo
22-Aug-2018Customer rating:He estado en diferentes hoteles en la ciudad Madrid, despues de pasar dos maravillosos dias en el Hotel Atlantico, he decidido que siempre que vaya a Madrid, me quedare ahi. Saludos a Bernardo, muchas gracias por todo. A los caballeros y damas que trabajan en la recepcion, las señoras de las habitaciones, excelente trato, muy profesionales. Muchas gracias a todos. Espero que mi amigo de la recepcion, se haya sacado el Euromillon del viernes 17 de agosto en los tickets que le deje. Se lo merece por su excelente trabajo. Jorge Lorenzo y esposa.
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Hotel response
Estimados Sres. Lorenzo. Es un placer leer su comentario y saber que cumplimos con todas sus expectativas. Me ocuparé personalmente de hacer llegar sus felicitaciones a todo el personal del hotel y en especial a Bernardo que es un gran profesional en su trabajo. Reciban un saludo muy cordial y esperamos que a partir de ahora seamos su hotel en Madrid. Eva Garcia-Assistant Director
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Hotel guest
27-Jul-2018Customer rating:Staff was courteous, and room was clean.
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Hotel response
Dear Sir, Thank You for taking the time to write a review about your stay at Hotel Atlántico and for your nice words about the staff, room and cleanliness. It will be a real pleasure for us to host you in our hotel again. With kind regards Eva García Assistant Director
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Hotel guest
21-Jul-2018Customer rating:The room was more spacious than I anticipated and I loved, loved, loved that I could experience the nightlife on the streets from our second floor balcony.
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Hotel response
Dear Guest. Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had a nice stay and loved the hotel and views. We hope to see you again soon. Warmest regards, Eva Garcia-Assistant Director
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Hotel guest
19-Jul-2018Customer rating:Very pleasant hotel,helpful friendly staff,great location for tourist sites and good restaurants nearby
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Hotel response
Dear Sirs, Thank you for choosing Hotel Atlántico and for sharing with other travellers your kind opinion about our hotel, staff and location. It will be a pleasure to host you again in future. With best regards, Eva García-Assistant Director
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Gabriel Martinez
9-Jul-2018Customer rating:We really think that the hotel should have disclosed to us that major sidewalk expansion work was taking place right at their front door! It was noisy, dusty and overall not pleasant. The desk staff was obviously stressed about it. The location was wonderful and the rooftop patio met our expectations and then some. Cloy the bartender was pleasant and friendly and really made us feel at home. The breakfast buffet was outstanding and the wait staff extremely friendly.
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Hotel response
Dear Gabriel Martinez, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I will let Cloy know how much you appreciated his efforts. We hope you will come back and see us again soon. Sincerely, Eva Garcia-Assistant Director
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Sharon Zilca
8-Jul-2018Customer rating:Tuvimos una vacacion espectacular! la habitacion fue divino con todo lo lujo y un balcon a Gran Via. El personal del hotel era muy atento. El hotel esta localizado en el MEJOR punto de madrid. Gracias hotel Atlantico!
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Hotel response
Estimada Sharon Zilca. Gracias por sus amables comentarios y por compartirlos con otros viajeros. Nos satisface que tanto la ubicación como la habitación fueran de su agrado y que el trato del personal estuviera a la altura de sus expectativas. Muchas gracias. Un cordial saludo, Eva Garcia-Assistant Director
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Hotel guest
6-Jul-2018Customer rating:This was a return stay at the Hotel Atlantico Madrid and it did not disappoint. The room was beautiful and clean. The bathroom was wonderful. Staff were polite and very accommodating. Love the Hotel Atlantico!
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Hotel response
Dear Customer. Thank you for choosing the Hotel Atlántico again. When customer come back is because he was satisfied in his previous stay. Thanks again for your nice comments about the hotel, room and bathroom and staff. Hope that the next time you stay at the hotel, we can meet your expectations once again. Regards, Eva Garcia-Assistant Director
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Hotel guest
2-Jul-2018Customer rating:The room for disabled persons is great, especially the bathroom. Highly recommended!
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Hotel response
Dear Guest. First of all thank you very much for staying with us, for your nice review and score and for your recommendations. Thank you for sharing with other travellers your kind opinion about our rooms and bathrooms for disabled person, very important for us. It will be a pleasure to host you again in future. With best regards, Eva García-Assistant Director
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Madeline Noakes
26-Jun-2018Customer rating:One of the best hotel experiences in Europe! Front desk personnel were helpful, kind, and delightful. Wonderful breakfast buffet with excellent service. I especially appreciated the hotel roof top bar and service. Rooms were exceptionally clean and well appointed. Thank you for a wonderful stay in Madrid.
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Hotel response
Dear Madeline Noakes. First of all thank you for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here. I will share your comments with the Front Desk staff. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards, Eva Garcia-Assistant Director
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Lynda Hicks
22-Jun-2018Customer rating:This was our favorite hotel on our Europe trip. And one of the least expensive that we stayed in. The beds are oversize twins and really comfortable. The pillows are amazing. Breakfast was great and all staff friendly and helpful!
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Hotel response
Dear Lynda Hicks. Thank you for taking the time to write a review about your stay at Hotel Atlántico and for your recommendation as your favourite hotel in your Europe trip. We are very glad to hear such a nice words about our comfort, beds and pìllows, as well as the breakfast and staff. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García-Assistant Director
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Hotel guest
22-Jun-2018Customer rating:Fantastic stay; great location with lovely clean room overlooking Gran Via. Will definitely return.
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Hotel response
Dear Guest. We appreciate very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
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Special Offers
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