Frequently asked questions

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Frequently asked questions


We are in the heart of the city, in the best area of the Gran Vía, the liveliest street in Madrid.

Located in the shopping and leisure district. The main museums and tourist sights are within walking distance.800 metres from Puerta del Sol.

Metro and more than 10 bus lines outside the hotel to take you wherever you want to go in Madrid.

It can cost around 30 euros and takes about 25 minutes, depending on traffic.

Perfectly, by taxi it is approximately the same as the journey to the airport. On public transport, by Metro, you have to change at a couple of stations and can also get there in 30 minutes.

On the page How to get there we indicate the main ways of getting to the hotel from the different access routes into Madrid. The hotel doesn't have its own car park, but there is a public car park 50 metres from the hotel. We also tell you how to get to the car park on the page mentioned above.



It is free throughout the hotel. You can connect using a laptop, mobile or other devices through the wifi system in public areas and in the standard rooms or via cable in the superior rooms. In all cases the connection is ADSL.

If you haven't brought your laptop and wish to connect from the room you can still do so using the payable system on the interactive television.

On the 9th floor we have a Business Centre equipped with two computers with printer and high-speed internet connection which is free to use for our clients.



Check-in at 12:00 and check-out at 12:00.

You can check at reception for the latest check-out time from the room, and we will do our best to try to accommodate you. The hotel has a left luggage service where you can leave your luggage for as long as you need.

Indicate to us when booking online in the "specific requests" box.

Some rooms have balconies overlooking the Gran Vía, you can also indicate that you would like one of these rooms when making your booking and we will do all we can to accommodate you. We can only confirm this upon arrival at the hotel.

The hotel has various floors which are entirely allocated for non-smokers.

Yes, all the rooms have air-conditioning which is controlled independently.

Yes, we have rooms specially designed for people with reduced mobility or special needs.

Reasons to choose us

iconTerrace with views of Gran Vía
iconSatisfied customers, Fantastic rating on platforms such as Booking and Tripadvisor
iconIn the center from Madrid. 300 meters from Puerta del Sol
iconFree high-speed Wi-Fi throughout the hotel
iconExcellent breakfast according to our clients
iconOur clients highlight the spacity and comfort of our rooms

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