Frequently asked questions
I don't know Madrid. What is the area surrounding the hotel like?
We are in the heart of the city, in the best area of the Gran Vía, the liveliest street in Madrid.
Located in the shopping and leisure district. The main museums and tourist sights are within walking distance.800 metres from Puerta del Sol.
Metro and more than 10 bus lines outside the hotel to take you wherever you want to go in Madrid.
How much does a taxi from the airport cost? How long does it take?
It can cost around 30 euros and takes about 25 minutes, depending on traffic.
I have to attend a show in Ifema. Can I get there easily from your hotel?
Perfectly, by taxi it is approximately the same as the journey to the airport. On public transport, by Metro, you have to change at a couple of stations and can also get there in 30 minutes.
I'm going to be arriving by car, what is the best way of accessing the hotel and where can I park my car?
On the page How to get there we indicate the main ways of getting to the hotel from the different access routes into Madrid. The hotel doesn't have its own car park, but there is a public car park 50 metres from the hotel. We also tell you how to get to the car park on the page mentioned above.
What is the internet connection in the hotel like?
It is free throughout the hotel. You can connect using a laptop, mobile or other devices through the wifi system in public areas and in the standard rooms or via cable in the superior rooms. In all cases the connection is ADSL.
If you haven't brought your laptop and wish to connect from the room you can still do so using the payable system on the interactive television.
Is there any computer available for guests' use in the hotel?
On the 9th floor we have a Business Centre equipped with two computers with printer and high-speed internet connection which is free to use for our clients.
What are the check-in and check-out times?
Check-in at 12:00 and check-out at 12:00.
Can I leave the room late? Can I leave my luggage?
You can check at reception for the latest check-out time from the room, and we will do our best to try to accommodate you. The hotel has a left luggage service where you can leave your luggage for as long as you need.
How can I choose if I want double bed or two singles?
Indicate to us when booking online in the "specific requests" box.
How can I book a room with a balcony overlooking the Gran Vía?
Some rooms have balconies overlooking the Gran Vía, you can also indicate that you would like one of these rooms when making your booking and we will do all we can to accommodate you. We can only confirm this upon arrival at the hotel.
Are there rooms for non-smokers?
The hotel has various floors which are entirely allocated for non-smokers.
Is there air-conditioning in the rooms?
Yes, all the rooms have air-conditioning which is controlled independently.
Is your hotel adapted for disabled people?
Yes, we have rooms specially designed for people with reduced mobility or special needs.